Member Experience Specialist II /Branch Sales Associate II – Bilingual (Spanish/English)

SkyOne Federal Credit Union

  • Hawthorne, CA
  • $27.50-34.00 per hour
  • Permanent
  • Full-time
  • 10 days ago
  • Apply easily
Join SkyOne Federal Credit Union as a Member Experience Specialist IIEmpower Members. Drive Sales. Build Relationships.Are you passionate about helping others achieve financial success while excelling in a fast-paced, member-focused environment? At SkyOne Federal Credit Union, we're looking for a Member Experience Specialist II who thrives on delivering exceptional service and driving sales through meaningful financial solutions.This onsite role offers a unique opportunity to make a lasting impact by connecting with members, understanding their needs, and offering tailored products that support their financial goals. You'll be part of a dynamic culture that values innovation, respect, and accountability, where your ideas are welcomed and your growth is supported.Your Role: Member Experience Specialist IIAs a Member Experience Specialist II, you'll be a key player in expanding our member base and deepening existing relationships. Your responsibilities include:
  • Engaging members through transactions, account updates, and loan applications
  • Cross-selling financial products and services that meet member needs
  • Driving business development by soliciting new memberships and onboarding Select Employee Groups (SEGs)
  • Conducting outbound calls to build connections and promote SkyOne's offerings
  • Meeting and exceeding sales goals while delivering a seamless member experience aligned with our Service and Sales Model
What Makes You a Great Fit?You're not just a banker-you're a trusted advisor. To succeed in this role, you bring:
  • Strong sales acumen and a passion for uncovering member needs
  • Deep knowledge of financial products and services
  • Confidence in achieving individual and team sales targets
  • Excellent communication skills for in-person and outbound interactions
  • A proactive mindset with attention to detail and a member-first attitude
  • Ability to simplify services and promote digital solutions like mobile banking
  • Commitment to our core values: performance, accountability, and integrity
Qualifications
  • Proficiency in Windows, Word, Excel, Internet, 10-key, and typing
  • Minimum 1 year experience in a financial institution
  • Minimum 1 year experience strong cross-selling and customer service skills
  • Bilingual (Spanish/English)
  • Working knowledge of electronic delivery services and branch/ATM regulations
  • High degree of confidentiality and adaptability
Ready to Make an Impact?We value your time and offer a mobile-friendly application process to make it easy to apply. If you're ready to grow your career, contribute to a high-performing team, and help members thrive financially-apply today and become part of something meaningful at SkyOne!Job Posted by ApplicantPro

SkyOne Federal Credit Union