Advocacy 24/7 Triage Nurse
- Glen Allen, VA
- $24.91-40.17 per hour
- Permanent
- Full-time
- Provides telephonic assessment and makes treatment recommendation of injured workers using national telephonic triage protocols.
- Recommends appropriate provider based on state law and employer’s preferred provider network requirements.
- Educates caller on self-care instructions based on national telephonic triage protocols.
- Communicates plan of care to customer contacts and/or supervisor.
- Evaluates injured worker’s response to first aid recommendations within a specified timeframe.
- Documents clinical assessments in organized, concise format and submits written reports within a specified timeframe.
- Becomes and remains licensed as a Registered Nurse in 50 states and the District of Columbia.
- Additional duties as required.
- Fundamental concepts, practices and procedures of triage in the field of Workers’ Compensation (WC).
- Ability to problem solve rapidly, multitask and to handle medical emergencies over the phone.
- Ability to write and speak clearly, easily communicating complex ideas across multiple platforms.
- Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation.
- Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets.
- Strong interpersonal, time management and written communication skills.
- Great attention to detail, and results focused.
- Graduate of accredited school of nursing in the U.S. with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred) .
- Current RN license in Nurse licensure compact (NLC) state with multistate designation
- 3 or more years of clinical experience in occupational medicine, urgent care, emergency room, ICU (Telephone triage/Workers’ Compensation experience preferred).