Commercial Lending Operations Specialist

• Collaborate daily with Lending leadership to determine assignment and support needs.
• Assist with loan servicing functions such as participation/syndication/SBA/variable rate tax demand bond and payoff and escrow processing
• Conduct commercial quality control reviews on loan files, documentation, and processes to ensure compliance with internal policies and regulatory requirements.
• Support Commercial Loan Processing by preparing and reviewing documentation, coordinating closings, and managing file integrity.
• Provide timely and accurate data entry and documentation in core systems and tracking tools.
• Serve as a liaison between departments to promote workflow efficiency and communication.
• Identify operational inefficiencies and provide input to improve processes and service delivery.
• Maintain confidentiality of sensitive loan, client, and organizational data.
• Assist with internal audits, exams, and reporting as requested.
• Perform other duties and projects as assigned by management.
• Ensure that the business needs and objectives are clearly communicated and understood and ensure solutions provided meet the specific requirements related to regulatory and procedural changes.
• Efficiently document integrated, cross-departmental requirements for products, compliance, information and functionality needs.
• Maintain sufficient knowledge of Bank systems and processes to manage technical and usage needs, effective completion of projects and to provide support during department audits.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
• Perform other job duties as assigned.

• 5+ years of experience in commercial banking or commercial lending operations, including commercial loan servicing and processing
• SBA processing and/or servicing experience preferred.
• nCino/LaserPro/Fiserv DNA experience preferred
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to learn quickly and adapt to changing priorities.
• Proficient with loan origination systems and Microsoft Office Suite.
• Knowledge of regulatory guidelines and lending documentation preferred.
• Team player with a positive, solutions-oriented attitude.

• Effective Communication - Facilitate consistent and clear communication between clients and internal teams to ensure seamless operations.
• Problem Resolution - Handle complex quality control issues and situations, providing solutions that align with policy and regulatory requirements.
• Regulatory Compliance - Follow established processes and standards to comply with relevant regulations and company policies.
• Attention to Detail - Must have good typing and clerical skills, as well as accuracy and attention to detail
• Must be proficient with Microsoft Office applications (primarily Word, Excel and PowerPoint)
• Organized and efficient – must be able to prioritize work assignments in a consistent manner to ensure timely and efficient production.

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank