Dick Witham Ford is looking for experienced Service Advisors but would train the right person. Skills must include mechanical aptitude, great attitude, ability to communicate well and drive to succeed. Some of the job duties would include ascertaining vehicle service needs, processing service requests, verifying warranty and service contract coverages, creating estimates, writing repair orders and maintaining excellent rapport with customers and technicians.Service Advisor Compensation and Benefits:Competitive Pay plus commission and bonusMonday-Friday work scheduleHealth insurance, Dental insurance, Vision insurance * Life insurancePTO & Sick Leave401(K) plus company matching * Retirement plan
Professional development assistance
Employee discount
Referral program
Service Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:Previous experience at a Ford dealership is a plusAbility to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 1 year in service departmentAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalentWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.