Retail Systems & Support Analyst

Ektello

  • Plano, TX
  • $30.00 per hour
  • Contract
  • Full-time
  • 11 hours ago
Retail Systems & Support Analyst**W2 contract, min of 6 months** ONSITE out of Plano, TX ** Target W2 Rate $30/hrOur client’s Retail operation is seeking a results-orientated IT administrator to manage their retail store technology infrastructure. The candidate will be responsible for managing existing platforms, hardware and software, performing troubleshooting to resolve AV and IT issues and maintaining networks and servers. This position will also play an important role in the selection, development, deployment of all new additions to the technology deployed into customer facing environments.Role and Responsibilities:
  • Monitor, maintain, and deploy network and server systems
  • Develop a streamlined process for upgrading, installing, and configuring new hardware and software with guidance from the Sr. Manager of Technology and Systems
  • Establish and enforce security protocols and procedures to prevent potential threats
  • Strengthening and managing internal security through inspection, audit, and approval processes
  • Creating user accounts and managing access control
  • Performing diagnostic tests and debugging procedures to optimize retail technology and systems
  • Documenting and standardizing processes for use by retail team and back-office support teams
  • Support new technology rollouts for testing and deployment
  • Develop strong relationships with Samsung Global, and local Systems and Security teams
  • Assist Retail Store Operating Partners with guidance on deployment and technical support for systems used within Samsung operated retail stores and retail partner locations.
Technical Understanding
  • Windows Server and Active Directory Enterprise management
  • Amazon Web Services (Firewall and Virtual environment)
  • Meraki network infrastructure management, security, and deployment
  • Project management tools (Jira Confluence)
  • VoIP hosted voice solutions
  • Windows Desktop Management Tools and Software
  • Understanding of Asset Management tools and platforms
Skills and Qualifications:
  • Bachelor’s degree in computer science, information technology, information systems or similar with at least 2 years’ experience in a similar role
  • 3+ years of experience without a degree
  • Experience in retail industry is a plus
  • Applicable professional qualification such as Microsoft, AWS, Oracle or Cisco certification
  • Experience with IT systems, networks and related technologies including, wireless networking, routing and switching, multimedia systems and broadband technology standards
  • Solid knowledge of best practices in IT administration and system security
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to travel 20% of the time with possibility to increase up to 40% to support future growth of the organization
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Ektello