Client Services Specialist - Crisis Center
SMA Healthcare
- Daytona Beach, FL
- Permanent
- Full-time
- Career growth and advancement potential
- Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
- Tuition Reimbursement
- Paid Personal Leave (up to 25 days after 3 years of service)
- 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)
- Schedules appointments; collects method or source of payment for services and obtains associated documentation, including insurance cards; assist clients in completion of intake paperwork.
- Verifies client's behavioral health benefits with third party payers/insurance companies; checks billing documentation for completeness, accuracy and conformity with clerical requirements.
- Processes a variety of department reporting, purchasing, and legal documents.
- Updates client or program data in SMA's approved EMR.
- Answers, routes, and transfers incoming calls; assists and provides general information to callers; maintains confidentiality of client information; handles threats, substance abuse, suicide and crisis calls.
- Performs client financial assessments and establishes client fiscal information in SMA's EMR.
- Performs fee collection duties for clients receiving services where applicable.
- Adheres to professional standards as outlined by protocols, rules and regulations.
- Performs miscellaneous job-related duties as assigned.
- Considerable knowledge of standard office practices and procedures, equipment and clerical techniques.
- Knowledge of appropriate communication and boundaries with children and/or adults who have serious mental health, substance abuse and psychological illnesses.
- Knowledge of first and third party registration, certification, verification, and co-pay procedures.
- Knowledge of State and Federal guidelines related to patient account processing.
- Ability to organize and maintain complex filing and records systems and ensure confidentiality.
- Ability to operate a multiple line phone system and a variety of office equipment.
- Ability to communicate effectively, both orally and in writing.
- Ability to make calculations and computations accurately.
- Ability to proofread documents, research files and logically organize information.
- Ability to prepare Excel spreadsheets for the accurate recording of daily fee collections.
- Ability to communicate effectively with suicidal, mentally, emotionally, substance abusing and/or psychologically disturbed adults and/or children in person and over the telephone.
- Ability to follow verbal and written instructions.
- Ability to work under pressure in a fast paced working environment and to meet deadlines.
- Ability to establish and maintain effective working relationships with fellow employees and the general public.