Branch Manager

• 12 paid holidays
• A positive atmosphere and co-workers who truly care
• Full benefits package, perks, and discounts worth a double-take
• Competitive compensation
• Enjoyable activities and wellness initiatives

• Responsible for maintaining and supervising all branch activities and soundness of the branch regarding operational integrity.
• Act as an ambassador to the credit union and prospect and develop community involvement and awareness of the credit union in their geographic area.
• Creates and maintains a culture of respect, professionalism, knowledge, accountability, and member experience with their branch team.
• Maintains proper staffing levels in the branch and recruits, interviews, and hires as needed.
• Meets regularly with regional manager to discuss branch activities and performance, and develops action plans to increase production in areas identified.
• Communicates branch performance to the team and provides enthusiasm and support while holding employees accountable for their performance.
• Has a complete working knowledge of all Deseret First products and services, and ensures team competencies around those products and their presentation to credit union members.
• Partner with assistant manager to mentor, develop, motivate, and discipline branch personnel on an on-going basis.
• Oversee coaching opportunities with staff in operations, sales behaviors, member relations, and career development.
• Emulate strong communication skills with all branch staff and departments.
• Perform various member transactions, i.e. teller functions, new accounts, loans, IRA’s, business accounts when needed.
• Provide solutions to staff and member issues.
• Emulate and understand the Deseret First mission statement/guiding principles, and help to achieve goals and objectives in conjunction with the credit union’s strategic plan.
• Have an understanding and grasp of credit union production goals and have the ability to analyze, coach and improve branch production and efficiency.
• Willingness to regularly participate in offsite marketing events to promote DFCU
• Look for ways to be involved in community events and activities and local initiatives that support credit union directives
• This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time.

• 3 years of retail branch experience preferred
• Relevant management experience required
• High school degree or GED required; college degree preferred

• Leadership aptitude and desire to continually develop leadership skills
• Significant level of trust and diplomacy is required; in addition to normal courtesy and tact
• Sensitivity to varying degrees of competency within employee skill sets and background, and ability to build the team in an encouraging and positive environment
• Strong work ethic and ownership of retail branch location (franchisee mentality)
• Ability to create a fun but professional and enjoyable work environment
• Strong organizational competency

• Microsoft Office Suite (Outlook, Word, Excel)
• Ability to learn new software easily
• Basic math skills

• Office environment, moderate walking
• This position requires the individual to perform all duties out of the physical work location
• Some travel, as needed

Deseret First Credit Union