Job Description:Essential Job Duties and Responsibilities:
Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.
Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.
Provide on-call customer support line coverage outside standard business hours.
Be fluent in the following technologies:
Microsoft Office
Web Browsers, Edge, Firefox, Chrome
Network basics for file transfers and management
Windows Desktop Operating System
Virtual Private Network (VPN)
All Rain and Hail software available on agent, adjuster, and policyholder sites
Acrobat Reader
VDI Management
Mobile Device Management
Document and explain requests for software modifications to programming staff.
Be knowledgeable with the following hardware components:
Personnel Computers, Laptops and Mobile Device
Workstation and Server components
Scanners and Printer
Other work duties as assigned by management.
Knowledge, Skills, and Abilities
Professional communication and people skills.
Ability to troubleshoot and problem solve.
Basic Windows, PC and Mobile Device Troubleshooting experience.
Detail oriented, with organizational skills.
Ability to work independently under general supervision.
Flexible work schedule as priorities dictate.
Valid driver's license for duties involving local travel.Qualifications:Education: Associate degree or Baccalaureate Degree in business, Computer Science or other related fields or equivalent work experience.Experience: One or more year's previous experience working with office environment software packages. Prior experience with hardware, personal computers, word processing, imaging, and other software packages is also required. Previous agricultural experience as it applies to the insurance industry is preferred.About Us:Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.