General Manager

• Oversee the day-to-day operations and assignments of the hotel staff
• Assist the Regional Director of Operations in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
• Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Provide regular direction and oversee hotel operations as follows:

• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved
• Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel
• The security function to ensure a safe and secure environment for guests, employees, and hotel assets
• Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Accounting and purchasing controls and procedures are implemented and maintained • Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty • Maintain and uphold standards of brand and/or HP Hotels to the highest level
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Owners and/or Principals – regarding operational updates and current issues
• Vendors – to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters

• Minimum five years of progressive experience in hotels or related fields or a bachelor’s degree and four years of related experience or an associate’s degree and 6 years of related experience required
• Prior General Manager experience preferred
• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred
• Experience with brand's PMS and Point of Sales systems preferred
• Proficient in Microsoft Office or similar computer applications
• Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
• Must speak English fluently
• Must have excellent written and oral communication skills
• Mathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used.
• Ability to effectively multi-task

Hyatt