Field Services Technician Level II (Massachusetts)

Renewance, Inc

  • Springfield, MA
  • Permanent
  • Full-time
  • 1 month ago
NOTE: You must be located within a 3 hour drive of Springfield, MA to be considered for this role.Business DescriptionRenewance Inc. is a technology company that provides cradle-to-grave stewardship solutions for industrial batteries. Our proprietary RenewanceConnect™ product is a cloud-based software platform that minimizes customer's non-compliance risk by identifying the applicable regulations and providing step-by-step guidance on how to plan and implement responsible stewardship for industrial batteries. Renewance services include battery asset management, field service, warranty management, asset end of life management through recycling and 2nd life application placement.Job DescriptionThe Renewance Level II Field Service Technician (Northeast) will provide customers with technical support for industrial batteries used in stationary energy storage systems, EV applications, and other battery related assignments. This includes hands on installation, commissioning, maintenance, and repair of batteries and associated hardware. The Level II Field Service Technician must be able to diagnose and resolve most technical issues to ensure complete customer satisfaction through all stages of the product life. They can identify, troubleshoot, and resolve complex issues with limited supervision, while knowing when and how to escalate challenges appropriately. The selected candidate can expect a fast paced, exciting learning environment through the rapid growth of the business.NOTE: You must be located within a 3 hour drive of Springfield, MA to be considered for this role.Responsibilities
  • Provide on-site technical support for customer projects, ensuring efficient execution of day-to-day activities.
  • Support ‘cold' commissioning (electrical checks using auxiliary power) and ‘hot' commissioning of battery systems (energized electrical checks) and correct battery related performance issues including performing cell and module charging/balancing, and/or other site related equipment.
  • Support the decommissioning of battery systems and sites, which can include site maintenance, cleanup, and disassembly and removal of equipment.
  • Act as direct EHS representative for the field, ensuring OSHA and all other regulatory requirements are being met daily.
  • Serve as an escalation point for field service-related issues, working with customers to resolve concerns in a timely manner, striving to provide excellent customer service.
  • Promote a collaborative and solutions-oriented team culture.
  • Understand and collaborate with others to ensure field teams are tracking toward positive operational metrics.
  • Gather and report on customer feedback to improve service processes.
  • Support the execution and continuous improvement of standard operating procedures (SOPs) for all service activities.
  • Collaborate with team members to adopt new tools and technologies for field operations.
  • Ensure compliance with safety regulations, company policies, quality guidelines and industry standards to deliver best in class service.
  • Ensure all project related administrative tasks are completed on time per schedule, including daily reports and expense reports.
  • Travel to and remain at assigned jobsites until assigned tasks are completed.
  • Manage field tools for field assignments/projects.
  • Ensure excellence in all operational areas.
Requirements
  • Technical or Trade degree, High School diploma, GED, or equivalent work experience.
  • 1+ experience as a field service technician in the electrical power generation, renewable energy spaces, or similar and possess related safety certifications.
  • Experience with computers and installation of controls related firmware and software.
  • Fluent with Microsoft Office applications (Word, Excel, Powerpoint, etc.)
  • Strong communication and interpersonal skills.
  • Ability to effectively work as an individual but also coordinate and work with a team.
  • Continuous learner and capable of executing multiple projects and objectives.
  • Ability to follow directions and complete tasks per commitment.
  • Self-directed, highly detail-oriented, organized, and flexible.
  • Accomplishments that reflect leadership, teamwork, integrity, and accountability
  • Willingness to travel and work with customers
  • Requires ability to regularly lift objects 50+ lbs, stand sit or kneel for extended periods, and work outside in broad range of weather conditions
Travel & Location
  • Requires 75% or more travel to customer sites, working a 3 week on, 1 week off shift.
  • NOTE: You must be located within a 3 hour drive of Springfield, MA to be considered for this role.
Benefits:
  • Annual Bonus Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax.
  • 401(k) program
  • Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs.
  • Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being.
  • Company paid life, AD&D, and disability insurance
Pay
  • This position pays from $30.00 -$37.00 and is eligible for overtime. Wages are estimated based on national averages and may vary based on experience and certifications.

Renewance, Inc