Overview:Account Servicing Administrative Assistant I Description & Duties:The Account Servicing Administrative Assistant I handles daily duties and other projects assigned by management for the Account Servicing department. This role provides additional administrative support to other departments as needed. Pay Range: USD $18.00 - USD $19.00 /Hr. Responsibilities:Essential Duties and Responsibilities include the following. Other duties may be assigned.
Perform administrative department responsibilities including, but not limited to, conducting account research, processing customer requests, entering data into loan servicing system, sorting and distributing inbound and outbound mail correspondence.
Accurately and efficiently upload documents into the system of records.
Review and respond to emails and inquiries related to loan balances, payoffs, and appropriate decisioning.
Assist with cross-training administrative staff on tasks as assigned.
Follow policies and procedures to complete tasks accurately and on time.
Correspond with title companies when necessary for subordination requirements.
Conduct facility assignments including, but not limited to, greeting visitors and staff, handling accommodations when visitors are on site, maintaining an organized office environment, and providing general information and assistance as it pertains to the role.
Provide backup for other Administrative Assistants as needed.
Other duties as assigned by management.
Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively Qualifications:Minimum Qualifications:
High school diploma/GED equivalent.
2 years of office/customer service experience.
Strong typing skills.
Strong attention to detail.
Professional phone presence and excellent verbal and written communication skills.
This position requires the candidate to work onsite Monday-Friday 8:00 AM to 5:00 PM with a one hour lunch or 8:30 AM to 5:00 PM with a half hour lunch. Description:About Foundation Finance:Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.Working Conditions:Office environment with significant time spent sitting, typing and talking on the telephone.Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.If you reside in the state of Colorado, please click on the following link to review our benefits:These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work:Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.