Behavioral Health Coordinator

UnitedHealth Group

  • Flint, MI
  • $16.00-27.69 per hour
  • Permanent
  • Full-time
  • 10 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Behavioral Health Coordinator takes incoming calls, outgoing calls, and conducts basic assessments of members. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone.Location: Remote in Michigan (Must reside in state of MI to be considered).Schedule: Monday-Friday, 8am-5pm ESTIf you reside within the state of Michigan, you will enjoy the flexibility to telecommute* as you take on some tough challenges.Primary Responsibilities:
  • Manage administrative intake of members
  • Assign Cases
  • Outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to inbound calls for case management
  • Perform assessments via phone
  • Provide behavioral health benefit education
  • Assists enrollees with understanding and locating community support services and outpatient behavioral health resources
  • Escalates cases to clinical team partners
  • Other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma/GED (or higher)
  • 2+ years of customer service experience
  • Intermediate level of proficiency with Microsoft Word, Excel, and Outlook
Preferred Qualifications:
  • 1+ years of managed care or case management experience
  • Experience working within the healthcare industry and with health insurance
  • Experience working in a hospital, physician's office, or medical clinic setting
  • A clerical or administrative support background
  • Knowledge of ICD-9 and CPT codes
  • Experience working in a call center
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.For more information on our Internal Job Posting Policy, .Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #GREEN

UnitedHealth Group