Job ID Number R6112Employment Type Full timeWorksite Flexibility OnsiteJob Summary As a Senior Desktop Support Specialist, you will be responsible for providing top-tier desktop support, mentoring and learn new technologies.Job DescriptionWe are in search of a Senior Desktop Support Specialist to provide support. This is an onsite position at our corporate headquarters in Allentown, Pennsylvania.This position will require oncall support once per month. Core business hours are a shift sometime between 7:30am-4:30pm, depending on oncall schedule.The Senior Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support while also leading and mentoring a team of support specialists. This role requires in-depth knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization.What You’ll DoProvide advanced troubleshooting and support for desktop hardware, software, and network issuesManage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft AutopilotDevelop and implement desktop management policies and proceduresEnsure timely resolution of escalated technical issuesLead and mentor a team of desktop support specialistsCoordinate and oversee daily support operationsConduct regular team meetings and training sessions to enhance team performanceCollaborate with other IT teams to ensure cohesive and efficient IT operations.Plan and execute desktop support projects, including hardware and software rolloutsMonitor and report on project progress, ensuring alignment with organizational goalsLiaise with vendors and suppliers for procurement and support servicesWhat You’ll NeedRequired:Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).Minimum of 5 years of experience in desktop support or a similar role.Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft AutopilotProficiency in desktop hardware, software, and network troubleshootingExperience with desktop imaging and deploymentProven interest in leadership or supervisory roles within IT supportExcellent communication and interpersonal skillsAbility to motivate and develop team membersStrong diagnostic and analytical skills to resolve complex technical issuesAbility to work under pressure and manage multiple priorities.Open and eager to continually learn new technologies and improve skillsPreferred:Certifications such as Microsoft Certified: Modern Desktop Administrator AssociateExperience in a large, enterprise environmentKnowledge of additional Microsoft technologies and solutionsPhysical RequirementsThis is an on-site role requiring presence at our Allentown office locationAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorThe pay range for this position is $52,000-55,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.#LI-GE1Reasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementCAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
