Manager, Business Process Analytics
University of Miami
- Miami, FL
- Permanent
- Full-time
2. Identifies opportunities for improvements by the retrieval of critical process data, in depth interviews with key stakeholders, and research on best practices. Merging all of these inputs with statistical analysis to achieve innovative solutions with scenarios designed to enhance operations highlighting impacts on resources, systems and processes.
3. Develops and applies methodologies to facilitate the transformation of processes by engaging key stakeholders, managing timely communication with Executive sponsors and providing concise and on point summaries to business owners.
4. Provides state of the art solutions for business optimization opportunities that are aligned with the strategic roadmap of the University. Designs tools, analyses use of resources by standard metrics, reports on current gaps, and creates key performance indicators as foundation for continuous improvement.
5. Acts as liaison between business stakeholders and systems architects to address current issues and design processes that are efficient with superior performance and ultimately creating higher standards.
6. Partners with business users to better understand status quo and identify high impact areas on the University transformation journey.
7. Investigates and analyzes current functionality to identify data integrity issues and misalignments with existing business services policies and procedures.
8. Determines data to be selected and evaluated to address and track business issues. Also anticipates, draws conclusions, and adapts to changing needs and demands.
9. Consults with functional teams on the selection, application, and implementation of metrics.
10. Applies analytical and research skills to monitor trends and elevate issues.
11. Remains apprised of new technology, new approaches and best practices as it relates to business process reengineering and analytics and the ability to generate critical data associated with the business.
12. Extracts and reviews data, manipulates, and explores data using quantitative, statistical and visualization tools. Manages confidentiality of data by following established security/confidentiality standards.13. Synthesizes current business intelligence or trend data to support recommendations for action.
14. Works with communication and end-user support teams to develop necessary training materials, communication plans, and post-implementation support.
15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.Department Specific FunctionsThe Manager, Business Process Analytics in the University of Miami Clinical & Translational Science Institute (CTSI) is responsible for leading the execution of initiatives related to process optimization and innovation by proposing efficiencies through data analysis, benchmark research, process redesign and technology changes. The incumbent will provide consultations to the research community and develop end user resources (live trainings, reference guides, etc.) to disseminate best practices for business systems and applications. Develops and implements technical strategic plans for the CTSI, aligned with the institution’s goals and objectives around recruitment improvement/retention and streamlining data capture, ultimately helping create metrics that ensure continuous improvement. Collaborates with operational leaders and system architects to trigger disruption of the current state, to design and align business needs with tools, processes and people thus yielding operational excellence on the key business processes that support the University strategic roadmap.Develop and implement technical strategic plans for the CTSA, aligned with the institution's goals and objectives on participant recruitment improvement/retention and streamlining electronic data capture.Lead all aspects of process optimization initiatives, prioritized by senior leaders, by assessing the current state of business processes and proposing efficiencies through data analysis, benchmark research, processes redesign, development and dissemination of standard operating procedures and workflow documentation, and ultimately technology changes that may include the use of multiple tools such as digitalization of workflows or incorporating robotic process automation.Work with informatics and technical teams in UHealth IT and across the organization to identify opportunities to enhance the institution's research technology capabilities, including the development/implementation of new research applications.Serves as subject matter expert on workflows and systems that support clinical and translational research and provides effective consultations to various University of Miami departments and the general research community.Develop detailed requirements documents as needed for new solutions development and implementation, based on subject matter expertise on relevant frontend system workflows and data entry processes, and general familiarity with backend database systems.Create and deploy standard business intelligence reports based on established data marts in support of programmatic needs of the CTSI.Define, develop, and deploy end user resources (live trainings, reference guides, etc.) designed to address common questions and to disseminate best practices for relevant business systems and applications.Collaborate with the institution's leadership to identify and pursue research application funding opportunities, develop technical aspects of new research proposals, and manage aspects of research budgets that focus on information technology.Collaborate and manage relationships with external partners, including other academic institutions/CTSAs, funding agencies, and industry partners, to support research collaborations and partnerships.Stay up to date with developments in the field of clinical and translational research, including new methodologies, technologies, and regulations, and identify opportunities to incorporate these into the institution's research activities.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Core QualificationsEducation:Bachelor’s degree in relevant fieldCertification and Licensing:Six Sigma CertificationExperience:Minimum 5 years of relevant experienceKnowledge, Skills and Attitudes:Ability to maintain effective interpersonal relationships.Ability to communicate effectively in both oral and written form.Skill in collecting, organizing and analyzing data.Ability to recognize, analyze, and solve a variety of problems.Ability to process and handle confidential information with discretion.Ability to work independently and/or in a collaborative environment.Proficiency in computer software (i.e. Microsoft Office).The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.Job Status: Full timeEmployee Type: StaffPay Grade: A14