Lab Support Services Specialist 2

Wellstar Health System

  • Marietta, GA
  • Permanent
  • Full-time
  • 2 months ago
Overview
Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction.Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing.
Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise.
Job Knowledge: Maintains current personal training, education and practice of policies and procedures.
Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data
Communication: Practices information monitoring, investigation, resolution and hand-off to team members.
Performs other duties as assigned:Responsibilities
Core Responsibilites and Essential Functions
  • Performs responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy):
  • Will take on lead duties in the absence of the supervisor or manager.
  • Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.
  • Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.
  • Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.
  • Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.
  • Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department. * Modular Pre-Analytics System and Storage Unit (if Required)
  • Key Operator for the Pre-Analytics and Storage Unit
  • Monitors and identifies system monitor functions
  • Thorough knowledge of Pre-Analytics computer functions and specimen location
  • Thorough knowledge of each Pre-Analytics module and their function
  • Responsible for performing daily maintenance for Pre-Analytics module and all components
  • Complete understanding of processes for the Pre-Analytics module
  • Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit.
  • Follows up with contacting service for further instructions.
  • Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.
Outpatient Registration (if Required)
  • Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility.
  • Ensures accurate information is captured in multiple registration systems (Wellstar HIS)
  • Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.
  • Ensures activity is recorded
  • Ensures all stats are sent to the laboratory within time guidelines.
Microbiology Processing (if Required)
  • Performs all aspects of specimen processing including reporting and resolving specimen problems
  • Prepares media and supplies for transfer to sister hospitals as needed.
  • Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals
  • Maintains and sets up organisms for media QC
  • Key Operator for the appropriate instrumentation
  • Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)
  • Trains new employees on processing duties
  • Sets up all proficiency specimens
Blood Bank Component Processing (if Required)
  • Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures.
  • Performs all routine preparation and issuing of products per protocol.
  • Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.
  • Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication.
  • Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.
  • Perform STAT duties as needed. Handle emergency products efficiently and appropriately
Required for All Jobs
  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct.
Qualifications
Required Minimum Education
  • High school diploma Required or
  • GED Required
Required Minimum Experience
  • Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment Required
Required Minimum Skills
  • Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency.
  • Demonstrates leadership in area of expertise.
Required Minimum License(s) and Certification(s)
  • Basic Life Support Required
  • BLS - Instructor Required
  • BLS - Provisional Required
  • Cert Phlebotomy Tech Preferred
Additional Licenses and Certifications

Wellstar Health System