Senior Service & Sales Representative (SMF) - Full-Time
- USA
- $22.50 per hour
- Permanent
- Full-time
- Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
- Balance high volume with high-quality customer and member experiences
- Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
- Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
- Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
- Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.
- Ability to function autonomously and with integrity keeping the CLEAR's customers and business partners best interests in mind.
- Strong communication skills and the ability to engage with customers, members, and teammates alike.
- Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.
- Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.
- Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
- Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
- You must be 18 years of age or older
- High school diploma or GED equivalent required
- Open availability and flexibility is a must - ability to work a variety of shifts
- Ability to stand for up to 8 hours per day
- Requires completion of airport badging or government screening process, and other applicable associated requirements, including a drug test
- Desire to grow into a management and/or leadership position
- Free CLEAR membership for you + family/friends discounts
- 401(k) Retirement Plan, including a company match*
- 10 company-paid holidays (paid 1.5x if worked)
- Full-time team members also receive:
- Comprehensive Medical, Dental, and Vision Insurance
- Paid Time Off
- See more of our amazing benefits, including any eligibility or specific location offerings,
- Not available in Puerto Rico