Manage Engine Administrator

• Install, configure and maintain the Manage Engine application.
• Ensure all hardware and software is being tracked within the application.
• Build reports for inventory and lifecycle reporting.
• Define the implementation of configuration management within the manage engine application.
• Work with government leadership to define the paraments of what needs to be tracked within the application.
• Work with Platform Services, Procurement, and Cyber teams to ensure the proper data is being tracked within the application.
• Install new or rebuilding of existing servers both physical and virtual, and configure hardware, peripherals, services, settings, directories, and storage through Agile methodologies.
• Perform day-to-day maintenance, patching and ensuring STIG compliance by monitoring, testing performance, troubleshooting OS, resolving hardware and software problems, scheduling upgrades, and collaborating with other engineers on network / system optimization.
• Demonstrates understanding of how software behaves in order to deploy, configure, and troubleshoot systems.
• Research new technologies and leverages optimization techniques to ensure that systems operate efficiently.
• Experience with transitioning on-premise applications and software to the government hybrid-cloud solution and maintaining DoD approved cloud service providers to provide information technology services and capabilities to include high performance computing, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Data as a Service (DaaS), and Software as a Service (SaaS) Cloud Service Offerings (CSOs).
• Provide technical expertise supporting information system components, infrastructure integration and maintenance to satisfy system security requirements for several stakeholders.
• Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person.
• Maintains the integrity and security of servers and systems applicable to the compliance of RMF accreditation packages.
• Monitor, evaluate, and maintain systems and procedures to safeguard information systems, networks and databases.
• Install software, updates, patches and upgrades.
• Install, configure and manage ADS or Azure DevOps Server repositories.
• Understanding of software configuration management, build, deployment and release management, application lifecycle management, infrastructure, and DevOps tools and processes.
• Have a customer centric approach and provide all level of support for the technical and cyber team as well as the user base community.
• Monitor infrastructure for version currency.
• Work with the data center vendor and the application teams to upgrade servers, operating systems, middleware software, database software, and agency applications.
• Notify affected teams of the upgrade and patching activities.
• Similarly, work with application teams to identify server needs for new applications.
• Provides advice and training to end-users and provides mentorship to junior team members.
• Other duties as assigned.

• Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field. Additional experience may substitute for degree.
• 5+ years of relevant IT experience.
• Experience in Manage Engine.
• Working knowledge of current systems and applications.
• Ability to troubleshoot and resolve software and hardware conflicts.
• Be able to quickly adapt to new situations, have a strong commitment to a team environment, maintain a capacity to work with little supervision, and the willingness to learn new technologies.
• Experience with storage, backup and disaster recovery technologies.
• MS Windows server installation/configuration experience.
• Group Policy / Active Directory configuration and management.
• Experience with PowerShell.
• Folder permission management.
• Knowledge of O365, SharePoint, Azure and AWS.
• Must hold an approved DoD 8140 certification - CompTIA Security+ CE
• Must have an approved Windows Operating System Training Certificate
• Active Secret clearance required. Must be able to maintain the security clearance required for this position.
• Must reside within a 75-mile radius of Redstone Arsenal in Huntsville AL or be willing to relocate prior to start date.
• Ability to reliably commute to the office as business needs dictate.
• U.S. Citizenship.

• Knowledge of office administration and procedures.
• Exceptional judgment capabilities and relationship management skills.
• Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
• Interact with a diverse array of customers and staff in a professional and courteous manner.
• Work independently with accountability for accurate and complete results.
• Be extremely organized and exceptionally detail oriented.
• Work well both independently and in a team environment.
• Be energized by a fast-paced work environment.
• Must be able to communicate with others effectively.
• Analyze information and respond appropriately.
• Manage time wisely and prioritize tasks.
• Provide superior customer service.
• Multi-task in a pleasant manner.
• Work well under pressure.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required.

• Long-term financial security
• Higher job satisfaction
• Greater job security
• Personal and professional growth
• Great company culture

• Excellent insurance coverage
• 401(k) match
• Generous PTO
• Health and wellness incentives
• Tuition and certification reimbursement
• Countless opportunities to give back to the community through i3 Cares

Integration Innovation