Technician CoordinatorCumming, GA | $46,000 range | Hybrid (1 week per month remote)Company OverviewOur client, a regional provider of products and services to financial institutions across the Southeast U.S., supplies, installs, and services all systems related to cash handling, electronic, and physical security systems.Job SummaryThe Technician Coordinator plays a key role in supporting the Service Department by dispatching service calls to the appropriate technicians and ensuring smooth daily operations. This position is ideal for someone with strong organizational skills, customer service experience, and the ability to prioritize in a fast-paced environment.Key ResponsibilitiesReview and route incoming service emails and calls to the appropriate technicianCompile and distribute daily schedules and service plansServe as backup for processing purchase orders and ordering partsManage customer status changes during alarm testingDevelop and update the service technician handbookAttend weekly technician meetings and provide administrative supportAssist with special projects and the annual inventory countSkills & QualificationsExcellent customer service and phone etiquetteStrong organizational skills and attention to detailProficiency in Microsoft Excel and WordAbility to prioritize multiple tasks and meet deadlinesClear written and verbal communication skillsExperience & EducationDispatch or scheduling experience preferred, but not requiredCustomer service background a plusHigh school diploma or equivalent requiredAdditional InformationMust be able to lift up to 50 lbs. occasionallyAbility to sit and work at a computer for extended periodsHybrid schedule: work one week per month from homePowered by JazzHR
