Senior Global Service Technology Manager

Boston Scientific

  • Arden Hills, MN
  • $122,100 per year
  • Permanent
  • Full-time
  • 10 days ago
Additional Location(s): US-MN-Arden Hills; Italy-Milan; Netherlands-Kerkrade; Netherlands-Kerkrade; Spain-Madrid; United Kingdom-Hemel HempsteadDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.The Sr. Manager for Global Service Technology oversees and supports the Capital Equipment Service Technology team with implementing the S4/HANA ERP system to support US-based service activities across the Capital Equipment business. This role drives the strategy and execution of transformation activities related to the S4 migration, while supporting Field Service, Technical Service, and Commercial teams.At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model, requiring employees to be in our local office at least three days per week.Your responsibilities will include:
  • Leading the Service Technology team supporting the transformation for US S4/HANA deployment, while leveraging the learnings from other regions
  • Managing team and enabling all participants to contribute their full potential in pursuit of organizational goals and objectives
  • Fostering a diverse work environment by guiding, coaching, and developing direct reports
  • Directing and controlIng the activities and budget of key functional areas, divisions, product groups, projects, programs and/or operations
  • Monitoring implementation activities to ensure compliance with company policies and procedures along with federal, country and regulatory requirements
  • Identifying process inefficiencies to implement scalable system improvements and promote a LEAN culture
  • Driving compliance and quality efforts to avoid new CAPA/NCEP generation
Required Qualifications:
  • Bachelor's degree in any discipline with at least 5 years of digital transformation experience or product ownership of ServiceMax, Salesforce.com (SFDC) and/or similar capital equipment applications
  • Minimum 7 years of experience in global service or technology operations within MedTech or similarly regulated industry
  • Experience with program and project management
  • Understanding of Agile and/or Scrum methodology along with backlog management
  • Leadership and change management experience with ability to influence and drive cross-functional performance, creativity and innovation
  • Experience providing customer support in field services or service operations
  • Ability to travel up 10% globally
Preferred qualifications:
  • Expertise with JIRA, Confluence, and MS Office tools
  • Familiarity with SAP S4/Hana integration
  • Effective problem solving and decision-making skills
  • Ability to communicate effectively across all levels of the organization
Requisition ID: 612709Minimum Salary: $122100Maximum Salary: $232000The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see --will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

Boston Scientific