Retail Assistant Manager (Ops)

• Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
• SMIP: Store Management Incentive Bonus Program.
• Complete Benefit Package! Our benefits kick off the first day of the month after your start date. To learn more, visit our

• Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

• We Win as a team and are dedicated to ensuring and applauding each other's success.
• We Encourage creativity, innovation and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

• A model of professionalism with strong work ethic, integrity, and respect for others.
• Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
• An educator, coach and mentor that inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
• A clear communicator of business-related information, and brand initiatives.
• Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.

• Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.

• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.

• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

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