Studio Manager, Coral Gables - SoulCycle
SoulCycle
- Coral Gables, FL
- Permanent
- Full-time
- Foster the SoulCycle Community and Culture in your studio
- Set the weather in your studio so your team loves to come to work
- Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
- Build and foster relationships in your studio, with your instructors and local community
- Acknowledge your teams wins and show gratitude
- Develop holistic business plans that encompass ridership and retail goals
- Analyze and manage studio profit and loss statements
- Identify and execute opportunities with corporate partnerships and community impact
- Ensure that all company-wide initiatives are executed in your studio
- Develop and execute new rider acquisition and retention plans alongside marketing partner
- Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
- Provide in the moment feedback and coaching to your team when necessary
- Oversee the onboarding, training and development of all new ASMs and part-time hires
- Continuously identify and develop high potential employees
- Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
- Be an expert on studio specific and company-wide operational procedures and policies
- Seamlessly transition yourself, team, and studio to new ways of working and processes
- Be open to, embrace and manage change within your studio and your team
- Confidently manage conflict in high pressure situations
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
- Proactively identify and address difficult situations
- Must have superior customer service and hospitality skills
- Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
- Strong ability to communicate clearly with team members, clients, and senior management
- Must be able to work flexible/non-traditional hours including weekends and some holidays
- Personal passion for fitness and/or the SoulCycle brand is required