Associate Principal - Program & Project Management

LTIMindtree

  • Santa Clara, CA
  • Permanent
  • Full-time
  • 2 days ago
Job Description:Job Title: ServiceNow Technical Product ManagerLocation: Santa Clara, CA (Remote)Job Description:We are seeking Technical Product Managers TPMs to support the Success Project These roles are designed to complement the work of existing TPMs enabling faster product planning execution and delivery While the existing TPMs focus on strategy roadmap alignment and stakeholder engagement the contract TPMs will provide handson support in solutioning requirements management execution tracking and hypercare stabilizationKey ResponsibilitiesPlatform Solutioning SupportoPerform L1 and L2 solutioning on the ServiceNow platformoCollaborate with architects and designers to refine requirements and validate feasibilityRequirements Story ManagementoBreak down PRDs into detailed user storiesoManage backlog maintain story hygiene and ensure stories are testreadyoTrack delivery status and follow up with engineers to ensure ontime executionExecution Delivery SupportoDrive UAT testing validate outcomes and close development tasksoProvide structured reporting on progress risks and blockersHypercare Incident ManagementoSupport postgolive stabilization during the hypercare periodoTriage incidents track resolution and report on hypercare performanceCollaboration with Core TPMsoComplement existing TPMs by focusing on execution and delivery while they drive strategy and business alignmentoEnsure smooth handoffs and visibility across all levels of product managementRequired Skills Experience
  • Handson knowledge of the ServiceNow platform with ability to solution requirements
  • Experience translating business requirements PRDs into detailed user stories
  • Strong backlog management story hygiene and executiontracking skills
  • Familiarity with Agile delivery tools eg ServiceNow Agile Jira
  • Strong communication and reporting skills with ability to simplify complex topics
  • Exposure to hypercare incident triage and postgolive support
Preferred Qualifications
  • 4 to 7 years of TPM or equivalent experience in SaaS enterprise platforms
  • Experience with Customer Success CSP or related ServiceNow modules
  • Ability to operate in fastpaced crossfunctional environments with global teams
Skills:Mandatory Skills : Resource Management,Stakeholder Management,Benefits Management,Quality Management,Project Planning,Scope & Change Management,Schedule Management,Project Financial Management,Risk/Crisis Management,Project GovernanceAbout Company:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.

LTIMindtree