Service AdvisorJoin the Award-Winning Team at i.g. Burton Auto Group.If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow.Follow i.g. Burton Auto Group on Facebook and LinkedIn to learn more about us and our current open positions.As a Service Advisor with i.g. Burton Auto Group, you will be providing outstanding service to all of our service customers. This position serves as the liaison between the Service Technician and customers. The Service Advisor will explain all of the necessary repairs that are needed on the customers vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle. This position is Monday-Friday with NO WEEKEND WORK.Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Inform customers of needed/ recommended factory maintenance
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended service contracts
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Job Qualifications
Dealership experience a plus
Bi-lingual a HUGE plus
Energetic/go-getter
Ability to work in a fast paced environment
A love for cars and helping customers with their vehicle needs
Experience with Reynolds & Reynolds a plus
Sales experience
Benefits:You and your family will have access to our comprehensive benefits package including medical, vision, prescription drugs, dental, life, and 401(k)-retirement plan.
Health Insurance
Dental Insurance
Vision
Short Term Disability
Long Term Disability
Life Insurance
Paid Time Off
401K
Paid Holidays
About our Dealership:Since 1908, i.g. Burton Auto Group has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business. For more than 110 years, our success has been based on the success of our employees. Therefore, we are always looking to hire the best of the best. Our growth and continued history depends on it. If you want a career for a lifetime, we want you. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.