Job Category: Call Center/Shared ServiceJob Description:This position provides leadership assistance in the Third Party Pharmacy. Responsible for assisting in the supervision and training of team members, including but not limited to account reconciliation, research, collections and audit. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Responsibilities:
Speak to groups of various sizes under various conditions. Give presentations and group training.
Coordinate training for new associates.
Provide management with status and progress reports as related to specialists.
Provide excellent customer service to both internal and external customers.
Responsible for various period-close functions.
Serve as backup for clerical functions.
Provide feedback to manager on performance reviews of team members.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications: Minimum
Highly self-motivated and willing to take initiative. Must be able to effectively complete assigned tasks and special projects independently.
Advanced computer skills and exposure to various software programs.
Strong customer service focus.
Ability to make intelligent decisions quickly and confidently.
Demonstrates leadership capabilities.
Excellent written and verbal communication skills. Must be able to communicate with all levels including upper management.
Ability to preserve confidentiality of information.
Good organization skills and the ability to function effectively in a multi-task environment.
Strong analytical and problem-solving skills with a technical aptitude.
Ability to be flexible and commit to the hours the workload demands.
May or may not be required to obtain and maintain National Pharmacy Technician Certification.
Ability to travel independently
Physical ability to access all necessary files.
Desired
Associates degree in an accounting, finance or related field of study preferred.
