Technical Publications Manager, Aftermarket

Terex

  • Fort Payne, AL
  • Permanent
  • Full-time
  • 17 days ago
Job Description:Job Title: Technical Publications Manager, AftermarketOperating Company: Environmental Solutions Group - Heil EnvironmentalLocation: Fort Payne, ALReports to: Senior Training Manager Aftermarket Training and Technical PublicationsDepartment: Human Resources (HR) – Aftermarket TrainingPOSITION SUMMARY:We are looking for a motivated and experienced Technical Publications Manager to provide strategic leadership and direction to our Technical Publications team. The right candidate will be responsible for the daily performance, service levels and eCommerce administration provided by the Technical Publications team. The position plans, directs and controls the technical document communication in print and electronic media for various products and processes. Taking ownership of issues, following problems through to resolution and promoting excellent service levels to both internal and external customers is critical.ESSENTIAL JOB FUNCTIONS INCLUDE:
  • Manages the Technical Publications team in a manner consistent with the goals and objectives of the Environmental Solutions Group (ESG). Sets department objectives, assigns projects and evaluates group(s) work for content and conformity to customer and ESG requirements.
  • Plans prioritizes, assigns, and monitors publication projects and deadlines.
  • Evaluates and reports on the performance, effectiveness, and impact of technical publications.
  • Researches and stays updated on the latest trends, technologies, and best practices in technical communication and publications.
  • Develops and implements strategies that demonstrate forward thinking and innovation for how publications are authored and distributed.
  • Proficient in various documentation publication tools, software, and platforms to identify the best solution(s) for productivity, cross functional team collaboration and efficiency.
  • Implements on-going continuous improvement of the various department procedures, controls, flows and systems, and becomes familiar with ESG internal policies and procedures.
  • Manages the creation and editing of product safety and informational decal drawings and print vendor artwork.
  • Reviews technical documentation against industry standards to make sure compliance is met or exceeded.
  • Manages the photographing and documentation of products and product functions with emphasis on the safety, accuracy, and clarity of all published procedures.
  • Validates written procedures with the assistance of Risk Management, Engineering, Product Management, Product, Launch Teams, Quality, and Technical Services team members.
  • Accurately and proficiently proofs manuals, decals, service bulletins and other documentation prior to publication.
  • Networks with various internal ESG teams to identify document support opportunities. Provides employee hour estimates, Project Management, and accountability for projects undertaken by the Technical Publications Department.
  • Communicates and works effectively with team members and other individuals and groups within and outside of the organization.
  • Responsible for coordinating the loading and updating of content (product images, photos, pricing, descriptions, features, advertisements, etc.) for eCommerce sites.
  • Communicates and works effectively with print vendors to ensure manuals and decals are printed and delivered accurately and within production schedules.
  • Willing to travel up to 25% and maintain a flexible work schedule during critical project periods to achieve results.
  • Performs other duties as required. These duties may include assignments in job classifications other than the primary assignment.
JOB SPECIFICATIONS:
  • Bachelor's Degree in Technical Writing, Manufacturing or related field required, or equivalent experience is required.
  • 5-10 plus years related management experience in Technical Publications. Experience in a manufacturing environment is a plus.
  • Ability to communicate effectively using electronic media and in written and verbal forms.
  • Able to work as a team leader, highly organized, work well under stress, and handle multiple tasks.
  • Great interpersonal skills are required.
  • Competent in the use of standard software applications such as Adobe Acrobat, Microsoft Word, Excel, and PowerPoint.
  • Experience with design software such as IsoDraw, AutoCAD and Adobe Illustrator is required. Experience with Creo Parametric is a plus.
  • Experience with product data management/business management software such as Windchill PDMLink and JD Edwards is a plus.
  • Experience with authoring and content management software, website design, HTML and CSS is a plus.
KNOWLEDGE, SKILLS, AND ABILITIES:Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.ABOUT ESG:Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.This Connected Collections® ecosystem integrates advanced technology across our brands, including Heil® refuse collection vehicles, Marathon® Equipment compaction and recycling equipment, 3rd Eye® technology solutions, Soft-Pak® waste hauler software, Curotto-Can® automated carry cans, Bayne® lifting products, and Parts Central® OEM parts.Driven by a mission of “Improving Lives,” our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.For more information, visit .The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.About Terex:Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.Additional Information:We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at .The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex