Leasing and Marketing Manager - The Lofts at Monroe Parke
Edgewood Properties
- Monroe Township, NJ
- Permanent
- Full-time
Candidate will work full-time at The Lofts at Monroe Parke, Monroe, NJResponsibilitiesWe are looking for career-minded professionals who recognize the value of a career path. The ideal candidate will have a minimum of 3 years’ experience leading a leasing team. The successful candidate must have strong organizational abilities, follow-up skills, and an attention to detail that often makes the difference with prospective and current residents. Must be able to multi-task and adapt to changing schedules that will include some weekends and holidays. This position includes showing apartments within the community.Job Description:
Edgewood Properties, a top developer and property management company based in New Jersey, is currently looking for experienced Leasing and Marketing Managers to work full-time. Candidate shall have prior experience in a sales or leasing role. We are looking for career-minded professionals who recognize the value of a career path. The ideal candidate will have a minimum of 3 years’ experience leasing at a luxury community. The successful candidate must have strong organizational abilities, follow-up skills, and an attention to detail that often makes the difference with prospective and current residents. Must be able to multi-task and adapt to changing schedules that will include some weekends and holidays. This position includes showing apartments within the community.The Leasing and Marketing Manager role is primarily a sales position with a strong emphasis on customer service, marketing the community and its units, meeting goals and achieving results. As a Leasing and Marketing Manager, you will manage the sales process, from start to finish; presenting our apartment homes and communities in a compelling way, overcoming objections, building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise. A successful Leasing and Marketing Manager must demonstrate strong sales, customer service, organization, multi-tasking and communication skills. Basic computer skill and phone skills are required.Responsibilities:
- Greeting all residents, future residents and internal team members in a professional and consistent positive manner
- Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties
- Sell the value of the community features as they relate to the customers’ needs to close om a sale
- Lead management- follow up regularly with potential leads
- Touring apartment homes and community grounds including models, amenities, and vacant apartments
- Preparing lease documents and related paperwork for management
- Facilitating the move in /move out process
- Promoting positive resident relations
- Organize and maintain resident files per company procedure
- Attend all resident events and contribute to the resident retention efforts
- Respecting the boundaries of confidentiality, fair housing laws and safety
- Ensure a high level of professionalism and customer service
- Manage resident renewals and distribute and follow up on renewal notices
- Monitor service requests. Ensure call backs are being completed
- Prepare incident reports and follow up in accordance to the direction of the Community Manager
- Executing on-site marketing and advertising directives- managing ILSs/ website content/ social media accounts
- Manage Broker relations, including managing MLS listings
- Managing and contributing to positive online reputation management
- Work with the maintenance department to handle apartment turnovers, move ins, and work order requests and assist in maintaining the cleanliness of show units and tour routes
- Assist in the preparation of newsletters and resident activities.
- Be a market knowledge expert and prepare monthly market survey
- Manage other team members, setting expectations, and holding team members accountable.
- Signing new Employers to the companies Preferred Employer Program
- Developing relationships with local Preferred Employers and working with them to cross promote businesses
- Handle clerical and reception responsibilities as designated by the Property Manager.
- Responsible for handling resident issues, needs, and complaints in a professional manner
- Prior management experience in comparable position required
- New Construction and Lease Up Sales experience a plus
- Ability to analyze and prioritizes task assigned
- Proficiency with Microsoft Office Suite
- Onesite software experience a plus
- Strong interpersonal skills and problem-solving ability
- Excellent oral and written communications skills, including presentation skill
- Solid business logic
- Follows instructions, performs duties with minimal supervision and is a team player
- Works effectively with owner, managers and colleagues. Positive and professional attitude at all times
- Available for weekend scheduling
- Following standard office procedures
- Reviewing and auditing lease files prior to being sent to the lease audit team
- Maintaining organized resident files as per company policy
- Opening models and inspecting the tour path
- Orienting himself or herself with the property and surroundings
- Preparing coffee and refreshments as requested
- Accepting maintenance requests and efficiently handling resident calls
- Assisting residents with rental, move-in, and renewal paperwork
- Assisting with any other office function that may be delegated by the Community Manager or other staff members
- Answering telephones and providing exceptional service
- Creating a sense of urgency when making appointments for future residents to visit the community
- Completing telephone and on-site guest cards/traffic reports
- Asking for the deposit and closing the lease*
- Additional duties as assigned by Management
- Strong customer service background and skills
- Basic typing and clerical skills
- Ability to multi-task
- Projection of a professional image by following dress code and appearance standards as set forth by the community
- Reliable transportation
- Excellent telephone skills
- A positive, upbeat attitude
- Sales skills
- Clean criminal background
- No prior apartment evictions