Sales & Marketing Coordinator

• Handle community outreach, business development and full-service event production.
• Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients
• Generate new leads - Generate sales and maximizes revenue while developing and maintaining long term relationships with clients - Create and maintain positive community relationships
• Develop relationship with local industry
• Become involved in outside organizations directly related to industry
• Monitors sales and continually develops strategies to improve and adjust to those changes
• Achieves monthly sales goals - Attend local trade shows, participate in sales blitzes and other off-site sales efforts
• Maintains Company Standards while booking Special Events / Administration
• Handle initial inquires in a timely manner - Send information packets, letter writing, email and menu / events proposals to clients
• Update SCMC and Event Calendar with tentative and definite business
• Special Event Orders-distribute Information to Operations Team including floor plan
• Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing
• Greet the client, introduce client to the Manager on Duty and assist with the beginning of event
• Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week and attend pre-shift with the staff on nights of events
• Participate in sales & marketing training as directed by Director of Sales & Marketing
• Reports / Financial Revenue - Assists in building the yearly Sales Plan - Understand and assist with the monthly revenue reports
• Provide support and coordination for various marketing initiatives, working closely with subordinates, executive leadership, internal teams, and external vendors, including agencies.
• Assist with coordinating the activities of third-party partners such as social media, digital marketing, and PR to ensure cohesive execution of strategies.
• Maintain regular communication with operational teams including F&B, retail, HR, IT, and other marketing departments, as well as external vendors.
• Assist in tracking marketing expenditures.
• Support on-property communication efforts through various channels including static, digital, and video platforms.
• Assist in the coordination of external advertising across multiple channels including print, broadcast, and online platforms.
• Monitor and address problems or issues raised by end users, seeking resolutions in a timely manner.
• Contribute to the development and refinement of procedures to enhance productivity and the quality of marketing deliverables.
• Ensure that all guests receive welcoming, responsive, friendly, and courteous service at all times, aligning with brand standards.
• Participation and attendance in meetings as assigned.
• Assist with internal and external customers.
• Assist in special projects with the sales & marketing team.
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company's policies and procedures.

• High School Diploma or equivalent required. Bachelor's Degree preferred
• Minimum one (1) year of local sales and/or Marketing, special events and customer service experience, preferably in an upscale or lifestyle brand hotel
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred
• Enter and locate work related information using computers and/or point of sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
• Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

Ennismore