Manager of Operations - Overnight Shift
- Des Plaines, IL
- $73,058-91,323 per year
- Permanent
- Full-time
Job Location: Des Plaines-USA-60016
Work Location Type: On-Site
Salary Range: $73,058.02 - 91,322.53About usLSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.Role Purpose StatementThe Manager of Operations at LSG Sky Chefs is responsible for leading and optimizing day-to-day production and service delivery within the unit to ensure safe, efficient, and high-quality operations. This role drives performance in alignment with company standards, customer specifications, and regulatory requirements, while fostering a culture of safety, accountability, and continuous improvement. The Manager of Operations collaborates cross-functionally to meet operational targets, manage labor and resources effectively, and deliver exceptional results that support customer satisfaction and business growth.Main AccountabilitiesOperational ManagementStrategically plan, organize, and manage departmental operations, including labor hours, shift schedules, productivity, quality, and safety.Ensure on-time and accurate production of food, equipment, and catering for flights.Monitor and maintain appropriate par levels of customer inventory and customer-specific goods.Attend daily operations briefings to ensure alignment across functions and shifts.Initiate and oversee continuous improvement initiatives to optimize operational processes.Cost and Resource ControlManage departmental costs within budget through effective manpower planning, scheduling, and overtime control.Ensure optimal utilization of human, technical, and material resources.Provide operational data to support the development of annual business plans and departmental budgets.Plan, implement, and control the cost budget; initiate corrective actions for any deviations.Quality, Compliance, and SafetyEnsure compliance with customer specifications, quality standards, and applicable regulations, including FDA, HACCP, environmental, health, and safety guidelines.Investigate customer quality concerns and implement corrective and preventive actions.Support and promote company initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, and employee safety programs.Leadership and People DevelopmentEnsure the department is properly organized, staffed, and directed to meet operational goals.Lead, guide, and motivate team members in accordance with the company's Human Resources policies.Support and participate in coaching through the Global Performance System (GPS) and other development initiatives to build team capability.Foster a positive, proactive working relationship with internal teams and external customers.Champion and model LSG Sky Chefs' core values and leadership principles within the department.Knowledge, Skills and Experience5+ years of progressive experience in operations, production, logistics, or food manufacturing2+ years in a leadership or supervisory role, preferably in a high-volume, regulated industryExperience working in airline catering, food production, or hospitality operations strongly preferredDemonstrated success managing budgets, meeting performance targets, and driving continuous improvementExperience working in a unionized environment is a plusLSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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