Headend Engineer II

WideOpenWest Finance

  • Livonia, MI
  • Permanent
  • Full-time
  • 9 days ago
The Headend Engineer II is accountable for the 24x7 operation of the primary headend and secondary hub sites, and all equipment located within each facility. The Headend Engineer II is responsible for installation, maintenance and proper operation of all equipment located within the hub in accordance with company guidelines and local, state and federal regulations. The Headend Engineer II provides supervision of contracted engineers involved in the installation and maintenance of the facility and associated equipment.Let us tell you about the perks!Be part of a company whose core values include respect, integrity, spirit of service, and accountability!Competitive Salary!We are currently offering a restricted stock grant of $5,000!Medical, dental, and vision insurance, and 401k with a company matchPaid time off, paid holidays, and tuition reimbursement.Significant discounts on broadband packages for employees residing in our service areas.What YOU need is:Essential duties and responsibilities include but are not limited to those listed below:Performs or coordinates on-going and preventive maintenance, repair and installation of primary headend and secondary hub sites 24 x 7. Monitors equipment performance to ensure proper functionality in compliance with manufacturer specifications and company specificationsEnsures effective operation and proper maintenance of all headend and hub-related peripheral equipment including but not limited to generators, air conditioners, receivers, modulators, processors, optical transmitters, optical receivers, digital receivers, digital transmitters, encoding equipment, controllers, ad insertion, wiring, combining networks, fiber management, digital transport, EAS equipment, set-top controllers, character generators and all related PEG insertion/transmission equipmentMaintains the integrity and security of hub facilities in compliance with company guidelinesCoordinates and directs trouble-shooting activities with field personnel as necessary to provide expedient restoration of services and excellent customer serviceAssists with the set-up and activation of the optical path for all new /rebuilt/upgrade plantDirects the activities of outside contractors related to hub facilitiesImplements and coordinates relocation of hubs as requiredDirects, tracks and coordinates testing and inspecting of equipment for operational performanceHelps implement and follow preventive maintenance procedures, activities and tracking to ensure compliance with company standardsAssists with budgetingAll other duties as assignedWhat YOU need is:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:High School Degree or GED and one-year certificate from college or technical school in telecommunications or related field equivalent combination of education and trainingExperience/Skills Needed:Three years of experience in headend or hub operations is required; must have the ability to read and understand engineering prints as they pertain to Hub facilitiesA working knowledge of TCP/IP networks is requiredThorough knowledge of a broadband communication organization, administration, standards, regulations, and rulesFamiliarity with FCC, state PUC and OSHA specifications, regulations, and standardsUnderstanding of broadband communication technology, materials and equipment.Understand thoroughly the concept and scope of TVRO site, video headend and hub sitesAccepts responsibility for independent decisions and works with minimal supervisionAble to analyze and solve problems with sophisticated test equipment.Continues education in technological developments and industry standardsComputer Skills:Word processing, Spreadsheets, Internet software, E-mail, Database softwarePhysical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.regularly required to talk and hearrequired to use hands to type, handle objects and paperworkrequired to reach and hold on to items at chest level or reach above the shoulderrequired to use close vision and be able to focus, ability to adjust focus and to see colorsrequired to use hands and fingers to use tools and manipulate equipmentrequired to occasionally lift up to 50 poundsMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this positionrequired to be able to work flexible hours as required, including evenings, weekends and on-call shifts and be able to report to the headend within a reasonable amount of time when calledWondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

WideOpenWest Finance