Public Services Supervisor
Deep End Talent Strategies
- Zionsville, IN
- Permanent
- Full-time
- · Master's degree in library science from an ALA-accredited program (or the ability to obtain a master's degree in library science within 6 months of hire)
- · Indiana Public Library Certification Level 3 or above (or the ability to obtain a temporary permit or certification within 6 months of hire)
- · Supervisory Experience
- · Valid Indiana Driver's License (or the ability to obtain one within 6 months of hire)
- Provide direction, leadership, and support to staff
- Create, monitor, and adjust long-range and weekly schedules for staff.
- Assist with interviewing, hiring, training, and evaluating performance for assigned personnel.
- Participate in regular management meetings to communicate information to staff, listens to staff concerns, and reports them to senior management as appropriate
- Oversee the in-transit and holds processes
- Develop standards of operations for circulation and public service procedures
- Streamline department operations
- Cultivate connections with patrons, actively seeking feedback for customer service enhancements.
- Actively promote programming, resources and services through various channels, including library spaces, community events, and online platforms.
- Identify and pursue relevant grants to enhance services.
- Participate in strategic planning
- Model and encourage staff to provide excellent customer service
- Provide support to patrons and offer coverage at public services desks.
- Deliver reference assistance to patrons in person, via phone, and online.
- Perform readers' advisory services and adeptly locate materials and resources for patrons.
- Assist patrons in utilizing the integrated library system, computers, mobile devices, and other digital technologies.
- Troubleshoot basic technology-related issues for patrons.
- Actively engage with patrons to create a positive library image and actively seek feedback for customer service enhancements.
- Curate visually appealing displays targeting a variety of audiences.
- Actively promote programming, resources, and services through various channels, including library spaces, community events, and online platforms.
- Identify and pursue relevant grants to enhance services.
- Participate in strategic planning
- Collaborate with Technical Services on weeding and identifying needs in the collection.
- Assume person-in-charge duties. Attend to patron, security and building issues as needed.
- Attend and actively participate in group meetings, trainings, conferences, and stay current on library trends.
- Complete cross-training to provide basic coverage in other areas as necessary.
- Additional duties as assigned.
- Master's degree in library science from an ALA-accredited program (or ability to obtain one within 6 months of hire).
- Indiana Public Library Certification Level 3 or above (or ability to obtain one within 6 months of hire).
- Minimum of three years of supervisor experience in a library or educational setting
- Valid Indiana Driver's License (or ability Proto obtain one within 6 months of hire).
- Previous experience working in a library setting.
- Previous experience working with the public.
- Trained in current methodologies and best practices to address patrons' needs, such as spectrum disorders, hearing impairments, and sight impairments.
- Strong technical proficiency, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher).
- This position requires physical demands, including reading, writing, maintaining hand-eye coordination, standing, sitting, walking, bending, crawling, climbing, pushing, pulling, and lifting items weighing 15-20 pounds.
- 24 days of PTO
- 10 paid holidays & 1 floating holiday
- Medical, dental, vision, and life insurance
- Paid parental bonding leave
- Multiple Retirement Plan Options
- HMMPL pays 14% into the public retirement system for employees
- Health Savings Account & Flexible Savings Account
- Employee Assistance Program
- Short Term & Long Term Disability