Records and Data Support Assistant/Alternative Program Specialist
Daemen University
- New York City, NY
- $21.00 per hour
- Permanent
- Full-time
- Assist and support process improvement, testing and documentation of in-house procedures, particularly in areas of direct support such as transcripts, grading, registration, and other related Registrar processes.
- Assist with the collection, entry, validation, and maintenance of institutional data from various departments.
- Perform routine data integrity checks to ensure accuracy and consistency across databases.
- Assist with the preparation of state, federal, and accreditor-mandated data reports (e.g., IPEDS, Middle States, NYSED).
- Assist students and faculty with the Registration process in all phases including; schedule creation, advanced registration, drop/add, cancellations, petitions for enrollment and other registration needs for alternative programs.
- Support alternative programs with grade collection process, which includes managing incomplete grades, grade changes, grade verification, missing grades and other academic grading needs.
- Create, maintain and purge student academic files. This will require interaction with both a Student Information System as well as an E-filling system. This includes filing of appropriate documents and forms in files.
- National Student Clearing House liaison including enrollment, degree verification reporting as well as error resolution.
- Process and update information from Committees of Academic Standards for both Graduate and Undergraduate students; this includes Suspensions, Dismissals and changes in status.
- Process and assist with intake of Admission files for new students.
- Process and assist inactivating students as well as leaves and withdrawal requests.
- Coordinate transcript request processing, tracking and other transcript support.
- Data entry transfer credits for prospective incoming and current students.
- Coordinate and support enrollment and degree verification processes. This includes loan verification or deferment needs.
- Processing of professional licensure applications/certifications for Daemen alumni.
- Perform grading support for students and faculty.
- Coordinate enrollment data processing such as our attendance procedure and follow up. This includes the use of a student system to missed class information.
- Processing of approved academic bankruptcies; authorized late withdrawals; posting of CLLE credit.
- Assist faculty with inquiries regarding their course enrollments, class rosters, grading packages, etc.
- Assist with processing of non-course degree requirement completion on student record.
- Assist with student Prolonged Absences requests.
- Process and coordinate student, faculty/instructor and/or other campus community forms.
- Assist with office communications to the campus community as needed.
- Support when needed, preparation and maintenance of the planned and current course files and academic schedule for each term. Support when needed individual room course assignments.
- Support when needed, receptionist duties in the Registrar and Registration offices.
- Must abide by Family Educational Rights and Privacy Act (FERPA) regulations and be able to exercise a high level of confidentiality in regard to student records.
- Additional specific duties/projects as assigned by the Registrar and the Associate Registrar.
- Experience in a customer-related field with the demonstrated ability to react to customers quickly, accurately, and congenially.
- Experience or training that demonstrates strong organizational skills.
- Must possess strong computer skills, including the ability to operate a student information systems or similar types of Enterprise Resource Planning software (ERP), as well as other common office software such as Word and Excel.
- Attention to detail and the ability to follow through independently are essential. Effective critical thinking abilities are vital.
- Strong oral and written communication skills for concise, friendly, tactful and effective communication.
- Associate's degree in related field. 1-2 years of experience in higher education or experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
- Knowledge, experience with student information systems (SIS). Ellucian Colleague preferred or others such as Ellucian Banner, Oracle/PeopleSoft...
- Experience working in higher education, particularly with academic records.
- Knowledge and experience in system functional testing and/or creating functional process documentation
- Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
- Dental insurance through the Guardian network.
- Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
- An 8% employer contribution to the retirement savings account when employees contribute just 5%.
- Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000.
- Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
- Generous time off for administrative and staff employees.