MSP Level III Engineer

TeamLogic IT

  • Tarpon Springs, FL
  • $70,000-85,000 per year
  • Permanent
  • Full-time
  • 27 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
SummaryWe are seeking a highly skilled and experienced Level III Support Engineer to join our team. This role is critical in delivering advanced technical support and strategic solutions to small and medium-sized businesses (SMBs). The ideal candidate will demonstrate deep expertise in IT systems, including complex hardware and software troubleshooting, infrastructure optimization, and escalation management.Support Engineer III ResponsibilitiesHelpdesk Support
  • Provide escalated support for L2/L3 requests from the service desk.
  • When needed, provide support for incoming L1 requests via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues.
  • Perform hands-on on-premises support such as drive replacement, delivery of peripherals, and installation of new computers and network devices.
  • Emergency Support: Provide support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.
Documentation
  • Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
Infrastructure
  • Perform Systems Administration tasks for on-premises systems including Windows Server administration via Active Directory, File & Print services, DNS, DHCP.
Networking
  • Perform Network Administration tasks for on-premises systems including firewalls, switches, and access points.
  • Architect and deploy routers, switches, managed switches, and firewalls
  • Configure and deploy VOIP solutions
Cloud Administration
  • Perform Cloud Systems Administration for Microsoft 365 services including SharePoint, Teams, Exchange, Entra ID, and Intune.
  • Design, develop, and deploy new cloud solutions and architectures for customers.
Project Management
  • Assess customer environments to understand and develop recommendations for security enhancements, system replacements, and service enhancements.
  • Understand client needs and recommend appropriate technology solutions to enhance their business operations.
Required Qualifications:
  • Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred.
  • Significant experience (5+ years) with Microsoft 365 Administration including Exchange Online, Teams, SharePoint Online, Entra ID/AAD.
  • Significant experience (5+ years) with networking hardware including firewalls, switches, and access points and associated concepts including routing, VLANs, and Wi-Fi planning.
  • Experience with cloud system migrations including File Server to cloud storage, Exchange on-premises to Exchange Online, and AD to Entra ID/AAD/Intune.
  • Experience with Business Continuity and Disaster Recovery including backup system architecture, backup validation, High Availability (HA), and active/passive failover.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Additional Preferred Qualifications:
  • Experience with Sophos, SonicWall, and Meraki
  • Experience with Azure, AWS, and GCP.
  • Experience with MDM systems such as Intune or Mosyle
  • Experience with PCI, HIPAA, FINRA, NIST, and DFARS/CMMC.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

TeamLogic IT