Client Services Representative

Trans Ova Genetics

  • Bryan, TX
  • Permanent
  • Full-time
  • 7 days ago
Job Description:Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you'll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we'd love to hear from you! This opportunity requires onsite, in-office work based out of Dumas, TX.This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty.Key Responsibilities:Advocate
  • Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy.
  • Interpret client objectives and operational goals to provide tailored consultation on services and products.
  • Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery.
  • Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions.
  • Work proactively with clients to resolve issues, build trust, and identify win/win solutions.
  • Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise.
Consult
  • Serve as the client's primary advisor for production planning, genetic services, and animal movement coordination.
  • Collaborate closely with production teams to make informed service adjustments that align with evolving client goals.
  • Support contracts, customer service agreements, and inventory management (cattle, embryos, semen).
  • Monitor feedback, identify trends, and propose process improvements to enhance the client experience.
Partner
  • Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues.
  • Actively support client retention and loyalty through thoughtful, goal-aligned service.
  • Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making.
  • Participate in cross-departmental initiatives to improve services, systems, and client outcomes
Shipping
  • Assist clients in the domestic movement of their embryos and semen.
  • Maintain organization in shipping and receiving.
  • Execute detailed documentation and preparation for shipments.
Education Requirements:
  • Bachelor's Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
  • 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors.
  • Experience in bovine genetics, dairy, or beef production is highly desirable.
Other skills/experience:
  • Excellent interpersonal communication, problem-solving, and time management skills.
  • Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
  • Ability to manage competing demands independently while maintaining attention to detail.
  • Professional demeanor with a strong commitment to customer service and ethical standards.
  • Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.
About Us:Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd's genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies.Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.TOG has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 9 operating companies in 17 countries and employs approximately 2,400 people.

Trans Ova Genetics