Customer Care Representative (Remote)

Adecco

  • Kansas City, MO
  • $18.50 per hour
  • Temporary
  • Full-time
  • 21 hours ago
We're seeking a professional, motivated, and customer-focused Customer Service Representatives for project-based roles from August 20256 through March 2026. This is a great opportunity to be part of an important seasonal project, and contribute to a high-performing customer care team.
About the Role:
As a Customer Service Representative, you will be the first point of contact for our clients responding to calls, voicemails, and emails within one business day. You'll provide accurate information, assist with various inquiries, and help build loyalty through excellent service and attention to detail.
What You'll Do:Respond to inbound and outbound calls with professionalism and empathyAssist customers with questions about effective dates, premium amounts, ID card requests, Medicare, and moreCommunicate with insurance carriers to verify client policy detailsManage and respond to emails promptly and accuratelySupport the sales team by handling post-policy inquiries and resolving client concernsRecognize opportunities for up-sells and forward to licensed agents as appropriateAccurately document customer interactions and updates in our CRM systemWhat We're Looking For:Prior customer service or call center experience requiredHigh School diploma or equivalentStrong communication skills (written and verbal)Excellent problem-solving and multitasking abilitiesDependable, detail-oriented, and eager to learnKey Competencies:Learning agilityProblem solvingDependability and accountabilityPay Details: $18.50 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adecco