Associate Director, CSL Technology Solutions

University of Chicago

  • Chicago, IL
  • $86,000-95,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Department CSL University Bursar's OfficeAbout the Department The University of Chicago is one of the nation’s leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of twenty departments that serve the University’s 8,000 undergraduate and 15,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL’s programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition.The University of Chicago is in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.Campus and Student Life (CSL) provides programs and services to all members of the University of Chicago community in all aspects of life outside the classroom, through enriching the lives of our students, staff and faculty members and contributing to a vibrant, collaborative, and diverse campus community that inspires excellence. CSL comprises twenty offices, which house, feed, support, counsel, and provide engagement opportunities for our students and University community members. CSL has a talented team of more than 350 staff members, all of whom are dedicated to ensuring that members of our university community, particularly our students, are poised for academic, personal, and professional success.The Office of the Bursar supports all University Student Account management, Laboratory Schools, and revenue management services for the University community.Job Summary The University of Chicago seeks an experienced and resourceful professional to lead the Campus and Student Life (CSL) OneCard Contactless Payment solution. The OneCard Contactless Payment solution utilizes a versatile platform that enables students, faculty, and staff to access facilities and services, as well as make purchases at various on-campus venues. This position is responsible for developing and enforcing policies, procedures, and security standards; maintaining and overseeing the continued operation of the CSL OneCard Contactless Payment solution, point of sale, and other related systems; and acting as the functional/application administrator. Additional responsibilities include recommending and implementing system enhancements, setting priorities, monitoring performance, planning new installations, and managing system integrations. The role requires collaboration with university management and external vendors to ensure continuous, efficient, and secure service delivery, as well as researching innovative methods to improve campus services.The Associate Director, CSL Technology is responsible for ensuring the seamless operation and continual advancement of the University’s integrated OneCard services across various Campus and Student Life departments. This position focuses on analyzing and refining business processes, translating user needs into technical solutions, and serving as a key liaison between various CSL operations, Information Technology Services (ITS), and leadership. This role oversees complex point-of-sale (POS) systems, ID card technologies, and related financial processes, with a commitment to optimizing scalability, reliability, and compliance with industry standards.ResponsibilitiesBusiness Process Analysis and Needs Assessment:Evaluate current systems and workflows to identify gaps, drive productivity, and enhance user experience.Analyze constraints related to network capacity, hardware utilization, and data security, making recommendations to leadership.Conduct cost-benefit assessments and resource planning for new or expanded OneCard initiatives.Perform needs assessments to identify opportunities for improving student services, mobile reader administration, and other technologies that support campus partners.Translating Business Needs into System Requirements:Oversee the configuration and maintenance of POS databases and related OneCard systems.Gather input from stakeholders to develop efficient system specifications.Collaborate with ITS to confirm that technical solutions align with network security requirements and University policies.Ensure awareness of routine system maintenance, patches, and upgrades.Recommending Process Improvements and Managing System Enhancements:Proactively identify and resolve complex system logic issues.Research and implement new product integrations, including off-campus payment acceptance and online ordering tools.Lead upgrades and installations of POS hardware/software to modernize and optimize service delivery.Work on CSL system integrations and capitalize on existing technology investments.Communicating and Presenting System Enhancements:Serve as a liaison between various CSL operations and IT management, conveying updates on new capabilities, security requirements, and overall performance.Provide regular status reports, analyses, and recommendations to executive stakeholders, ensuring transparency and alignment.Develop and maintain documentation to facilitate understanding of technical changes and system enhancements.Partnership Development and Vendor Management:Collaborate with various offices, divisions, and departments to address complex OneCard system issues.Work on external vendor management, including managing existing service relationships and integrating new business opportunities.Lead quarterly meetings with campus partners to discuss service and integrations, roadmap future innovations, including mobile credentials, autonomous delivery, artificial intelligence, and other projects.Other Related Work:Participate in special projects or additional duties that support overall Campus and Student Life objectives.Assess and implement OneCard programs and services across the campus community, coordinating with satellite locations and off-campus merchants.Maintain awareness of legal considerations for OneCard policies, procedures, and implementations to ensure compliance with university standards and state/federal regulations.Recommend, evaluate, and assist in planning and rolling out new OneCard programs or services to support revenue growth and enhance the overall campus experience.Oversee UChicago Dining’s web presence, including site updates and organization of online resources related to OneCard services.Has a deep understanding of business process analyses, needs assessments, and preliminary cost/benefit analyses. Solves complex problems relating to computer equipment capacity, limitations, and operation time.Recommends process improvements in existing applications and revises existing system logic difficulties as necessary. Designs, develops, and implements new applications, systems architecture, network systems, and applications infrastructures.Performs other related work as needed.Minimum QualificationsEducation: Minimum requirements include a college or university degree in related field.Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.Certifications:---Preferred QualificationsExperience:Experience with OneCard Systems including point of sales.Knowledge of PCI-DSS compliance and of new emerging one-card technologies.Preferred CompetenciesProven ability to evaluate complex workflows, troubleshoot problems, and initiate strategic improvements.Strong analytical and communication skills to interface effectively with both technical and non-technical stakeholders.Advanced knowledge of point-of-sale technologies, card systems, data security requirements, and compliance standards.Demonstrated experience in higher education settings is, particularly managing OneCard systems.Proficiency with information systems, project management methodologies, Windows-based computers, and Microsoft Office Suite (Word, Excel, Outlook). Familiarity with the ServiceNow platform.Strong decision-making and negotiation skills to evaluate system and vendor proposals effectively.Excellent organizational and multitasking skills, with the capacity to manage multiple projects, set priorities, and meet deadlines.Demonstrated ability to work independently with a high degree of initiative, as well as collaboratively in a team environment.Proven budgeting and financial management expertise to oversee departmental expenses and revenue streams.Keen attention to detail and the ability to systematically document and implement administrative, fiscal, and security policies.This individual will need to be available for support related to planned Information Technology upgrades and unexpected service outages.This position is encouraged to pursue a certificate in project management over time.Application DocumentsResume/CV (required)Cover Letter (preferred)When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.Job Family Information TechnologyRole Impact Individual ContributorScheduled Weekly Hours 37.5Drug Test Required NoHealth Screen Required NoMotor Vehicle Record Inquiry Required NoPay Rate Type Salary​
FLSA Status Exempt​
Pay Range $86,000.00 - $95,000.00The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.Benefits Eligible YesThe University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in thePosting StatementThe University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see theJob seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request viaAll offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

University of Chicago