IT Support Technician III

Axon

  • Scottsdale, AZ
  • Permanent
  • Full-time
  • 22 days ago
Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactAt Axon, we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require bold moves-and a rock-solid IT infrastructure to power them. As an IT Technician III, you will be a cornerstone of that infrastructure, functioning as a technical expert, process innovator, and mentor to the broader IT support team. You'll take on complex escalations, lead critical IT initiatives, and play a key role in shaping the future of internal IT operations.What You'll DoLocation: Onsite at our Scottsdale, AZ Headquarters (WFH 1 day/wk)Core Hours: 8am to 4pm (Ability to cover other shifts as needed for team coverage; 6am to 2pm or 10am to 6pm)Reports to: Senior Manager, US IT SupportDirect Reports: N/A
  • Serve as the initial contact point for all IT support issues across Axon's Scottsdale HQ and remote sites
  • Diagnose and resolve hardware, software, and hardware issues across Mac, Windows, mobile, and hybrid environments
  • Partner with IT Infrastructure, InfoSec, and End Point Engineering to ensure seamless integration and support of company-wide initiatives
  • Research and recommend new support tools, workflows, and automations that improve user experience and operational efficiency
  • Assist with onboarding/offboarding and laptop refresh workflows, collaborating with PeopleOps (HR) for a seamless process
  • Basic knowledge of enterprise systems including JAMF, Intune/AutoPilot/ Tanium, ServiceNow, Okta, O365, Zoom, Slack and endpoint management platforms
  • Track, analyze, and report on SLA adherence and incident trends to drive continuous improvement
What You BringBasic Qualifications
  • 1-3 years of experience in IT Support or Systems Administration roles
  • Experience with enterprise tools such as JAMF, Intune, Okta, O365, Zoom, ServiceNow, Slack and advanced endpoint management
  • Customer Service oriented and good written/verbal communication skills
  • Proven ability to de-escalate high-pressure technical incidents with professionalism and efficiency
Preferred Qualifications
  • Certifications such as Microsoft Certified: Modern Desktop Administrator, JAMF 100/200, CompTIA Security+/CySA+, or equivalent
  • Experience with MDM, MAM, and EDR technologies
  • Scripting ability in PowerShell, Bash, or Python for automation and systems optimization
  • Background in ITSM or ITIL-based support frameworks
  • Familiarity with networking fundamentals and identity management (e.g., DNS,DHCP, SSO, MFA)
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work. The pay: Axon's hourly pay philosophy is made up of base pay and bonus. The starting hourly pay for this role is USD 21.63 in the lowest geographic market and USD 34.61 in the highest geographic market. The actual hourly pay is dependent upon many factors such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Axon