Senior Service Representative / Dispatcher
- Chantilly, VA
- Permanent
- Full-time
- Utilize route management software to schedule, coordinate and dispatch specimen pickups
- Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
- Responsible for specific service area to ensure best possible solutions for client
- Achieve location productivity and expense targets while meeting customer expectations
- Ensure a balance between customer response time, accuracy and cost/productivity targets
- Follow standard procedures for field requests for service and dispatching calls
- Problem solve and provide potential resolutions for any specimen related issue
- Utilize multiple databases to process requests and inquiries
- Performs a variety of administrative/clerical duties as needed
- High school diploma or equivalent
- Prior experience in logistics, customer service or operations
- Experience working in a medical courier environment is preferred
- Must have a Valid Driver's License and clean driving record
- Must be at least 21 years’ old
- Familiarity with route management software is a plus
- Basic computer and typing skills; Proficient in Microsoft Office
- Strong communication skills; both written and verbal
- Excellent organizational and time management skills
- Strong attention to detail with the ability to multitask