Receptionist - State Farm Agent Team Member

State Farm

  • Fort Dodge, IA
  • $17.00 per hour
  • Permanent
  • Full-time
  • 8 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION:Mitch Lunn Insurance Agency is seeking a professional, upbeat, and detail-oriented Receptionist to serve as the first point of contact for our clients and team. You’ll play a key role in keeping our office running smoothly, providing outstanding customer service, and supporting a high-performing, fast-paced team environment.RESPONSIBILITIES:
  • Answer incoming phone calls and route them to the appropriate licensed team member
  • Greet walk-in clients and direct them to the correct team member
  • Take and process customer payments accurately
  • Call/Text all late pay customers
  • Hande and attach all claim related documentation to client files
  • Schedule appointments and maintain calendars for the team
  • Perform follow-ups to gather or confirm client information
  • Manage incoming/outgoing mail and deliveries
  • Maintain a clean, organized front office and lobby
  • Assist with administrative tasks like scanning, filing, and data entry
  • Support customer retention through timely, friendly communication
QUALIFICATIONS:
  • Excellent phone and interpersonal communication skills
  • Friendly, positive attitude with a professional demeanor
  • Strong attention to detail and organizational ability
  • A true team player willing to support wherever needed
  • Comfortable in a fast-paced, client-facing role
  • Must be proficient in Microsoft Office
  • Previous experience with Salesforce CRM is a plus
  • High school diploma or equivalent required
Hours:
Monday Through Friday 9-5

State Farm