Field Services Representative

Builders FirstSource

  • Auburn, WA
  • Permanent
  • Full-time
  • 5 days ago
Position Summary:Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.What You'll Do:
  • Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
  • Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
  • Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
  • Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
  • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
  • Other duties may be assigned.
Minimum Requirements:High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.What You Can Bring to the Team:
  • Knowledge of company products
  • Knowledge of company product pricing, discount and estimating formulas and guidelines
  • Strong attention to detail
  • Knowledge of basic math and measurement skills
  • Good communication and interpersonal skills
  • Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
  • Valid Driver’s License
Work Environment / Physical Activity:
  • Subject to both typical office environment and outside locations with temperature and weather variations.
  • Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
  • Work is performed on both company and customer sites and involves driving to customer locations.
  • Subject to both typical office environment and outside locations with temperature and weather variations.
  • May involve walking on uneven ground of a potential customer construction site.

Builders FirstSource