Specialist, Testing Center

Community College of Baltimore County

  • Catonsville, MD
  • $41,529-68,640 per year
  • Permanent
  • Full-time
  • 9 days ago
Class DescriptionThe purpose of this class is to oversee the proctoring and security of the department's academic and vendor-based examinations.Minimum RequirementsAssociate's Degree and a minimum of three years' of experience working in customer service, preferably in a college setting. Experience in electronic record retrieval and data entry preferred. Knowledge of a wide range of web technologies, web site usability, troubleshooting and familiarity with software packages and applications such as: MS Office, Student Information Systems software such as Banner, and Learning Management Systems such as Blackboard is preferred. Must be able to work Saturdays and three evenings per week. Must meet test administration qualification as required by vendors and pass certification exams within 60 days of hire (onsite training provided). Applicants cannot be enrolled as an undergraduate student at any time, at any institution, while employed in this position.Class Specific Essential Duties
  • Serve as primary service provider for various types of testing services.
  • Perform research to resolve testing related constituent issues.
  • Prepare and provide reports related to testing services, as requested.
  • Train proctors and other staff members, as required.
  • Maintain security of exams and examinee confidentiality. Coordinate technical data for special request.
  • Process, prepare and validate student documents related to all aspects of testing and student services process.
  • Assist with data management of testing records.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.Position Specific Essential Duties
  • Prepare the testing room (on and off site) and manage front line services to testing candidates from check in to test completion according to National College Testing Association standards and guidelines and CCBC Testing Center policies and procedures.
  • Ensure specific testing requirements are met for each testing entity in terms of appointment scheduling, receiving, storing, administering, and returning exams to appropriate internal/external constituencies.
  • Train, guide and provide work direction of part time associate staff.
  • Enter applicable testing data and records into student information system/databases and generate reports as requested.
  • Support testing candidates with disabilities and ensure the provision of approved testing accommodations such as assistive technology and tests in alternate format.
  • Provide technical assistance to testing candidates and troubleshoot computer hardware and software issues, seeking assistance when needed in a time sensitive manner.
  • Provide quality customer service to testing candidates, faculty, staff and guests while maintaining authority, security and integrity of testing operations.
  • Assist in the development and compliance of departmental policies, practices and procedures, and identify areas of improvement.
  • Maintain test certifications annually (or as required) by vendors.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.CCBC Full Time Benefits At A GlanceBENEFIT SUMMARYHealth and Medical
  • CIGNA
  • Cigna Open Access Plus (OAP)
  • Cigna Open Access Plus In Network (OAPIN)
  • Kaiser
Prescription Drug Benefits:
  • For CIGNA Plans - included in Cigna Plan Medical Premiums
  • Kaiser - included in Kaiser Medical Premium
Mental Health
Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.Dental Benefits
  • CareFirst Blue Cross/Blue Shield Regional Traditional
  • CareFirst Blue Cross/Blue Shield Regional Preferred
Vision Benefits
  • NVA
Flexible Spending Accounts
  • Benefit Strategies Health Spending Account $2,600
  • Benefit Strategies Dependent Care (children under 13 and elder care) $5,000
FinancialTerm Life Insurance: MetLife
  • Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
  • Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.
Permanent Whole Life Insurance: Unum
  • Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty.
  • Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.
Accidental Death & Dismemberment: The Hartford
Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.Long-Term DisabilityPlan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.
Retirement Plans
  • Maryland State Teacher's Pension System (7% contributory)
  • Optional Retirement Plan (non-contributory)
  • Baltimore County Employees' Retirement System (7% contributory)
Supplemental (Retirement Annuities) 403(b) and 457(b)
  • Tax-sheltered annuities - 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees). * Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
  • Deferred Compensation Plan - 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.
Legal Services
Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.Credit Union
First Financial Federal Credit Union membership available to employees.Direct DepositIt's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location. Work and FamilyEmployee Assistance Program (EAP): Cigna Behavioral
Free personal advocates assisting you and any household member to resolve any issues.Paid Leave Benefits
Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.Tuition Assistance
Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee's eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.Academic Cash Award
Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.McDaniel College's Educator's Legacy Scholarship ProgramCCBC is proud to offer an exciting new benefit to all benefits-eligible employees! Read more ยป McDaniel College has extended its Educator's Legacy Scholarship (ELS) program to CCBC benefits-eligible employees. CCBC is among the inaugural community college partners.Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!

Community College of Baltimore County