Billing Representative
- Chicago, IL
- $18.00-18.44 per hour
- Contract
- Full-time
- Subject matter expert that provides direction and guidance regarding policies, procedures, workflows, service quality, and training needs to A/R Account Reps.
- Providing excellent Customer Service via incoming and outgoing phone/e-mail communications within the pre-determined time frame.
- Assist management in the execution of the functional leadership strategy
- Proactively identify, lead and support projects that drive improvements and eliminate risk within the organization
- Participate in any work groups and testing as assigned.
- Provides insight to others by offering help, advice, and assistance based on own expertise and experience
- Support and act on all department and organizational initiatives.
- Support team members in critical month end activities by coaching, supporting, and stepping in to help remove barriers
- Process Monthly Invoice Billing and Reconciliation
- Resolving Unapplied Balances to provide overpayments to customers
- BOA Payment Posting
- Reconcile BOA lockboxes
- Accurately and timely post the auto and manual premium payments received from the bank lockboxes.
- Reconcile and Process SSA monthly payments
- Resolve Escalated Call Trackers/One Views/Sales Force Inquiries
- Meet or exceed all departmental metrics/targets
- Ability to research and resolve accounts appearing on Delinquent Insurance Report, Collection Reports and Other reports directed by management making appropriate decisions on accounts to be worked to maximize reimbursement.
- Enrollment/Billing Representative
- Provides financial related support for banking and/or billing related functions to new and/or existing accounts.
- Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts.
- Research problems and negotiates with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues.
- Creates, analyzes, and responds to standard and/or non-standard reports.
- Bills and/or collects outstanding/delinquent payments or issues payments.
- Researches and identifies trends and develops and implements methods to improve results.
- May support larger markets and/or National Accounts.
- Key Skills: Billing Representative
- Reconcilaition experince
- BOA Payment Posting