Room Attendant/Housekeeper

• Proficiently clean all assigned guest rooms.
• Stock housekeeping carts.
• Replace guest amenities and supplies in rooms.
• Make beds and fold sheets up to company standards.
• Remove trash, dirty linens and room service items.
• Assist guests promptly and accurately with questions, complaints or requests.
• Provide friendly and courteous service to hotel guests.
• Update status of guest rooms using hotel provided methods.
• Complete daily checklists.
• Quickly and efficiently clean and fold laundry; deliver to storage areas.
• Prepare and organize laundry area and linen storage, clean laundry area and linen storage.
• Assist with hotel events when in need to assure guest satisfaction.
• Respect guest privacy and security by using hotel protocol when entering guest rooms.
• Be proficient with property security, key control procedures, as well as fire, flood and weather- related safety procedures.
• Maintain cleanliness of all assigned areas.
• Maintain confidentiality of proprietary information; protect company assets.
• Report any lost and found items to proper staff using hotel protocol.
• Communicate accurate information to other departments such as workorders, room status, guest service requirements, etc.
• Frequent contact with hotel guests and employees.
• Complete any hotel related task requested by direct manager or General manager.

• High School Diploma or Equivalent
• 1 Year of Hotel Housekeeping Experience.
• Excellent Attention to Detail: Ability to clean rooms quickly and in quality detail.
• Teamwork: Ability to work efficiently and unified with co-workers and other departments.
• Attendance/Punctuality: Is consistently at work and on time.
• Problem Solving: Efficiently identifies and resolves problems with the most reasonable solution.
• Customer Service: Responds promptly to customer needs; responds to requests for assistance.
• Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment free environment.
• Professionalism: Follows policies and procedures including but not limited to, dress code policies; courteous and respectful verbiage; respect for others including guests and co-workers.
• Adaptability: Adapts frequent changes, delays, or unexpected events.
• Dependability: Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan; meets productivity standards.
• Initiative: Asks for and offers help when needed.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently.
• Quality Focused: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Safety & Security Focused: Observes safety and security procedure; reports potentially unsafe conditions; Uses equipment and materials properly.

Columbia Gorge Hotel Hood River, OR