Senior Station Operator (s)
- Pearl City, HI
- Permanent
- Full-time
Senior Station Operator supervise employees engaged in work of varying degrees of difficulty and responsibility including customer service; the operation of station controls; the supervision of manual/ mechanical/specialized cleaning of stations and environs; refuse collection; and all other related work. Supervise and assign station personnel; provide customer service; conduct inspections and recommend appropriate action to improve the condition of stations and station equipment; prepare and analyze reports; drive a motor vehicle; and perform related work.
Senior Station Operator during emergency situations shall have direct responsibility for the safe, timely and proper operation of Honolulu Rail multi-unit rail service cars in accordance with the rules, regulations and special instructions governing such operation. They operate rail cars in revenue and non-revenue service, and in yard or terminal service; may prepare trains for service and switch cars in yards; in revenue service, convey passengers over assigned routes; may open and close doors in stations and terminals; may make announcements.
Under general supervision, the senior station operator will:
- Direct Station Operators
- Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers' questions, concerns, and complaints
- Offer customers accurate, helpful travel and transit system-related information
- Provide assistance to customers in the use of ticket equipment
- Explain to customers various options and policies
- Monitor the proper operation of elevators and escalators
- Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
- Direct customers during busy peak times
- Assist with emergency station and train evacuations
- Request police and/or medical assistance, as needed; and perform related work.
- Operates trains as requires
- Other duties as assigned
Required skills:
- Excellent customer service skill
- Five (5)+ years of experience in customer service leading people
- Ability to use computers and tablets
- Able to distinguish colors
- Five or more years of experience of customer service.
- Second language skills desired but not required.
- High School or equivalent
Some of the physical activities performed by Station Operators and environmental conditions experienced are: working outside; working on noisy, environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways, ramps, and escalators/elevators.
It is our commitment at Hitachi Rail STS USA Inc. to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Note: In accordance with the DOT’s FRA and FTA programs, Hitachi’s substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.Bargaining Unit: Teamsters Local 996Starting pay: $28.41Benefits:Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, a Retirement Savings Plan, and Paid Vacation. We also offer a variety of Training and Development opportunities.We thank all applicants for their interest; however, only those under consideration will be contacted. Join us atIt is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We would be delighted if you would be one of our followers! Have a glance at our LinkedIn pageEqual Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with DisabilitiesIf you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to hrunitedstates@hitachirail.com.Queries other than accommodation requests will not be responded to.Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at .At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail