Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Salesperson.About the Role:You will:Provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.Maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities.Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.Accurately process and fill Sales Orders generated at the sales counter.Provide customers with reliable information regarding product specifications, pricing, and availability.Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.Ensure security and control is upheld at this primary point of customer contact.Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.Process cash sale returns and refund paperwork in accordance with Company policy and procedure.Inform supervisor of inventory levels or stock depletions that could impact customer service levels.Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.About You:High school diploma or equivalent1-2 years experience in customer service or counter sales; contractor sales preferredKnowledge of products sold in the Profit CenterA driving record that meets the criteria for being an Authorized Driver in accordance with Company policyOur ideal candidate will also:Have outstanding customer service, verbal communication, and generous listening skills.Have comprehensive knowledge of product; able to suggest associated products for purchase.Be able to build and maintain a positive working relationship with customers, vendors and co-workersBe able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.Be able to learn to operate warehouse material-handling equipment.Be able to learn to operate and demonstrate hand tools.Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.Be able to learn and operate the computer related systems used to process orders.
