Job DetailsJob Location: ALLIANCE - Alliance, OHSalary Range: UndisclosedJob Shift: DayDescriptionPTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components.We at PTC value our employees’ health and wellness. We offer the following:
FREE Healthcare
HAS option
Dental
Vision
Life Insurance
Dependent & Spouse Life Insurance
Long Term Disability
Cancer & Critical accident coverage
401K plan with company match
Referral Bonus
Annual college scholarship available for children & grandchildren of PTC employees
Tuition Reimbursement eligibility
Function:Manages the operation of the general sales office in Alliance and Minneapolis, MN, including the training of personnel and the efficient distribution and flow of work in the unit. Maintains communication with the field sales representatives in order to best serve their needs and the needs of our customers. Maintains a routine focus on improving our customer value and resulting PTC profitability.Essential Duties and Responsibilities:Has delegated management responsibility for the inside sales organization functions and personnel as described herein.Establishes objectives and performance criteria for the CSR staff and aligns them with department, divisional and company goals.Reviews orders for accuracy. Coordinates and directs necessary corrective actions.Coordinates customer visits and mill tours.On occasion, may be required to travel for company business such as customer sales/claim calls, sales meetings, customer entertainment and training sessions.Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel.Determines work procedures, prepares work schedules, and expedites workflow, revises procedures, or devises new forms to improve efficiency.Works with other departments, keeping them informed of sales policy, problems and general customer information that is pertinent.Prepares activities reports and statistical data as required.Performs other duties as assigned.The incumbent is expected to understand that all employees have a shared responsibility for the quality of products and related services provided to our customers. Duties and Responsibilities are to be carried out in accordance with the PTCA Quality Management System and its policies, procedures, and work instructions as applicable to the job or function being performed.Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.Number of Employees Reporting Directly: 6 to 15Positions Reporting Directly: Customer Service RepsSupervisory Responsibilities: Directly supervises six (6) to fifteen (15) employees in the general sales office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continuously looking for ways to more efficiently communicate with customers.QualificationsQualification Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Certificates, Licenses, Registrations: Must possess a valid driver’s license for business travel, such as, customer visits, to attend required meetings, seminars, etc.Other Skills and Abilities: Must be computer literate and able to work with programs such as Word, Excel, etc., and be able to learn and use HP programs such as e-mail, established programs, etc.
