Customer Service Representative - State Farm Agent Team Member
- Alexandria, VA
- $50,000-70,000 per year
- Permanent
- Full-time
With 25 years of experience with State Farm and 3 years as an agency owner, we’ve built a strong foundation of knowledge and dedication to serving our clients. We’re a family-oriented, team-focused agency with 5 team members who genuinely care about one another and our community. We work together as a close-knit work family, fostering an environment where everyone takes pride in their contributions and shares in the success of the office. At our agency, there’s always room to grow. Everyone here takes ownership of their role, which has allowed us to achieve company promotions and continual success. We’re more than just a workplace—we’re a community of people who support one another, strive for excellence, and give back to those around us.Position Overview:Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand.Responsibilities:
- Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
- Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
- Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
- Hourly pay plus commission/bonus
- Life insurance
- Disability insurance
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Professional development
- Abundant opportunities for career advancement within our agency
- Genuine interest in marketing products and services that align with customer needs and preferences.
- Exceptional communication skills across all channels - written, verbal, and attentive listening.
- A people-centric mindset with a keen eye for detail.
- Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
- Proficiency in learning and navigating computer functions efficiently.
- Collaborative spirit, thriving in a dynamic team environment.
- Bilingual Spanish preferred