Print Production Level 2
- Boston, MA
- $22.50 per hour
- Permanent
- Full-time
Location: Boston, MA
Job Type: Hourly Consultant
Hours: 8 am to 5 pm, M-F
Pay: $22.50/hrThis position does require 25%-50% Driving, using your own personal vehicle. Mileage is reimbursed. Must have a valid US Driver's license and no more than on moving violation in the past three years.MUST HAVE Experience in a print shop or copy centerAbility to handle Imaging, re-touching with graphics design software, working with XEROX or competitive high end printers in a print shop handling print production work.Essential Functions:
- Serve as the primary customer contact for equipment support and service
- Coordinate Move/Add/Change (MAC) process
- Provide ongoing end user training on equipment
- Perform basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications
- Break-fix activities account for approximately 70% of role responsibilities
- Provide IP address support (no other network support provided)
- Conduct basic equipment problem diagnosis
- Act as the point of contact for equipment removal and delivery
- Contact Xerox and third-party service providers as required
- Utilize Xerox web-based applications such as Call Handling for code entry
- Submit accurate call reporting in FWSS and XSM systems
- Provide onsite support for remote service calls
- Use Microsoft Excel for reporting requirements
- Proactively manage consumables and supplies using the DOS calculator
- Maintain on-site inventory of operator replaceable parts
- Collect equipment meter readings and submit for billing purposes
- Perform data entry for activity and asset tracking
- Driving requirement: 25–50% local travel required to fulfill duties
- Ability to lift and move up to 50 pounds
- Read, write, and follow basic English instructions
- Strong multitasking and organizational abilities
- Ability to work independently with minimal supervision
- Excellent customer service and communication skills
- Previous experience in print production, device servicing, or a related field is preferred
- Graphic Design Software
- Minimum High School diploma or equivalent
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at . Kindly forward this to any other interested parties. Thank you! About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.