Field Service Engineer

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

• Qualified candidates must current reside in, or near, Atlanta, Georgia

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provide system technical support for Abbott Molecular instrument systems that are located in a US or Canadian geographic territory.
• Provide on demand front line field service support to Abbott Molecular customers.
• Install and verify proper operation of instrument systems in a customer diagnostic laboratory setting.
• Perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed. • Become a technical subject matter expert on current and new instrument products.
• Troubleshoot instrument system problems through telephone support, log file reading, or on-site client visitations.
• Maintain a repair parts inventory and provide input on parts usage related to failures.
• Actively participating in area or worldwide conference calls, service summits, expert meetings and workshops.
• Providing backup service support outside of assigned territory as needed. •
• Provide technical support at Abbott trade shows, sales demonstrations, and customer sites.
• Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.
• Create and maintain service records and documents, using a call management system.
• Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.
• Provide communication updates to the service manager and other service staff colleagues.

• Bachelor's degree in technical discipline: Engineering, Electronics, Life Sciences or Molecular Science.
• Preferred is 2 + years’ experience in field service and troubleshooting electromechanical software-controlled instrument systems.
• Ability to troubleshoot and repair electromechanical instrument systems.
• Excellent communication skills- including both verbal and written.
• Pay attention to details and strive for technical excellence in your work.
• Listen to the customer, understand each service situation and provide a response that meets or exceeds customer expectations.
• Can demonstrate proper etiquette and empathy for each customer interaction.
• Ability to work with other internal Abbott cross functional groups including system application specialists and field sales representatives.
• Ability to document work performed and be well organized.
• Ability to understand and troubleshoot software-based PC programsAbility to use standard application software such as Lotus Notes, MS Word, Excel, and Access.
• Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.
• Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.
• Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.
• The individual in this position must be able to work well with others and demonstrate proper etiquette and communication skills in all situations.
• The individual needs to be adaptable to changing priorities and demands.
• Must be willing to travel 75%+ to support business demand inside and outside assigned territory.
• Must have a valid driver’s license in the state the candidate currently resides.

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