Clinical Program Director - LGBTQ+ Residential and Outpatient Program
The Home for Little Wanderers
- Waltham, MA
- Permanent
- Full-time
- Plan, direct and oversee the activities within Waltham House and Out at Home. Oversee all Waltham House and Out at Hom staff and provide regular one on one supervision to key leadership members. Ensure regular feedback and guidance is provided for employee development and enhanced productivity. Administer the performance evaluations and performance management process. Participate in the selection and termination of staff. Promote a positive work environment.
- Work with AVP to assess, develop and implement Waltham House and Out at Home services appropriate to the needs of clients and their families in a way that competently supports LGBTQ+ identity of youth, family and others served. Ensure services are coordinated and integrated. Regularly evaluate services and implement plans, with measurable outcomes, for continual improvement
- Establish, maintain and nurture working relationships with community agencies, and federal, state, and local agencies to ensure a steady flow of eligible clients to Waltham House and Out at Home.
- Establish, review and implement Waltham House and Out at Home policies and procedures. In consultation with AVP, continuously consider new processes and initiatives to improve and/or expand services as appropriate.
- Maintain effective working relationships with agency staff. Leverage the breadth and depth of agency resources available to ensure the successful management of Waltham House and Out at Home. Responsible for compliance with policies of the agency at the program level.
- Participate in the development and implementation of the annual operating budget for the program(s). Monitor performance against approved budget allocations, investigate variances, and implement corrective actions as necessary. Communicate with senior manager on issues related to budget or budget requests.
- Oversee the intake and discharge process and ensure all appropriate paperwork and all data entry is completed and delivered in a timely, efficient manner. Maintain program(s) census and ensure Waltham House and Out at Home are following relevant agency guidelines.
- Oversee risk management and participate in crisis resolution. Review, approve and process critical incident reports to Quality Management and appropriate staff.
- Develop and prepare various reports as required, such as program(s) updates and share appropriate feedback with staff. Provide information on program(s) goals and objectives, treatment plans, resources and other pertinent information to appropriate collaterals as needed.
- May be responsible for providing agency thought leadership for special initiatives offered through state funders; may lead internal and external initiatives around such services.
- Attend monthly/quarterly meetings and represent program(s) and agency at internal and external meetings. Act as a liaison to providers and community resources.
- Proven leadership and management experience in a multi-disciplinary setting required
- Masters Degree in Social Work, Human Services and/or Education preferred
- Professional license preferred
- Clinical experience preferred
- Prior experience in the field of Child welfare and/or child education preferred
- Knowledge of Child Welfare system with working knowledge of state agencies
- Computer application skills (e.g. MS Office, SPSS, etc.) required
- Computer literate including Microsoft Office with the ability to learn new software applications
- The above is intended to describe the general content and requirements of work being performed by people assigned to this classification. It is not intended to be an exhaustive statement of all duties, responsibilities, or skills required of personnel so classified.
- Generous time off including up to 20 days per year for new full-time employees, plus 11 holidays, 5 sick days, and 2 personal days
- Health and Dental Insurance that is effective immediately upon hire
- Extensive training to new staff
- Tuition reimbursement of up to $2,400 per fiscal year
- 403(b) Retirement Plan with employer match
- Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance
- And more!