Fraud Analyst/Manager - Telecom
- Littleton, CO
- $65.00-75.00 per hour
- Contract
- Full-time
- Lead and manage a team of fraud analyst specialists
- Develop and implement strategies to prevent, detect, and mitigate usage fraud using various Fraud Management Tools and Systems
- Establish and enforce policies, procedures, and best practices related to usage fraud prevention
- Monitor and analyze usage fraud trends, patterns, and threats to identify emerging risks and vulnerabilities
- Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions
- Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement
- Provide regular reporting and updates to senior management on usage fraud trends, incidents, and mitigation efforts
- Stay abreast of industry developments, emerging technologies, and regulatory requirements related to device fraud and security
- Ability to engage in team development and foster employee career growth.
- Skills-Fraud Management/Telecom domain experience/Java/AWS.
- Strong knowledge of device fraud schemes, techniques, and countermeasures
- Experience with fraud detection and prevention tools, systems, and technologies
- Excellent analytical, problem-solving, and decision-making skills
- Strong communication, interpersonal, and leadership abilities
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
- SQL experience is preferred
- Proficiency with Microsoft Office Applications and Google Suite
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments